Front Desk Agent

Front Desk AgentCasa Cipriani New York, a private members club and luxury hotel located within the historic Battery Maritime Building, is seeking a polished and service-driven Front Desk Agent to join our Front Office team.As the first point of contact for our guests and members, this role is responsible for delivering a highly personalized and seamless arrival and departure experience. The Front Desk Agent serves as a key ambassador of the Casa Cipriani brand, ensuring each interaction reflects our commitment to elegance, discretion, and attention to detail, in alignment with our Four Pillars: Culture, Authenticity, Simplicity, and Elegance.Essential Functions & ResponsibilitiesGuest & Member ExperienceDeliver a warm, refined, and personalized arrival and departure experience, recognizing returning guests and members and anticipating individual preferencesServe as a knowledgeable and gracious point of contact, providing tailored information regarding hotel services, club offerings, and local experiencesBuild rapport with guests and members to foster loyalty and create memorable, individualized experiencesMaintain the highest level of discretion and confidentiality when handling guest and member informationFront Office OperationsExecute all check-in and check-out procedures with precision, ensuring accuracy of guest profiles, billing, and reservationsManage reservations, modifications, and cancellations while maintaining real-time room availability and system integrityProcess payments and billing with a high degree of accuracy and accountabilityUtilize systems such as Opera Cloud, SevenRooms, and related platforms to manage reservations and guest preferencesMaintain a polished, organized, and guest-ready front desk environment reflective of Casa Cipriani's luxury standardsService Recovery & Problem ResolutionTake full ownership of guest concerns, ensuring timely resolution with a focus on thoughtful service recovery and exceeding expectationsExercise sound judgment and professionalism when addressing complex or sensitive situationsCollaboration & CommunicationCoordinate closely with Guest Services (Bell), Housekeeping, Food & Beverage, and Membership teams to ensure a seamless guest experience across all touchpointsCommunicate guest preferences, arrivals, and special requests clearly to relevant departmentsReinforce company standards, policies, and procedures while contributing to a positive and collaborative team environmentQualifications & SkillsHigh school diploma or equivalent required; hospitality or related field preferredPrevious experience in a luxury hotel, private club, or high-end hospitality environment strongly preferredProficiency in hotel systems (Opera Cloud preferred; experience with SevenRooms or similar platforms a plus)Exceptional verbal and written communication skillsPolished, professional presence with a strong focus on detail and guest engagementStrong organizational and multitasking abilities in a fast-paced environmentAbility to remain composed, professional, and solution-oriented under pressureFluency in multiple languages is a plusFlexible availability, including evenings, weekends, and holidaysPhysical RequirementsAbility to stand or sit for extended periodsAbility to perform effectively in a fast-paced, guest-facing environmentService ExpectationsDeliver intuitive, personalized service that reflects Casa Cipriani's luxury standardsEmbody the Four Pillars—Culture, Authenticity, Simplicity, and Elegance—in all interactionsAct as a brand ambassador, representing Casa Cipriani with professionalism, warmth, and attention to detailMaintain discretion, integrity, and accountability in all responsibilities