Front Desk Agent

Front Desk Agent- Hayden Hotel. Managed By Stepstone HospitalityJoin our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to develop your customer service expertise in a fast-paced, professional environment. If you enjoy engaging with people and ensuring smooth operations at the front desk, we encourage you to apply.Key Responsibilities:- Greet and welcome guests upon arrival, ensuring a positive first impression- Check guests in and out efficiently using the reservation system- Handle guest inquiries, requests, and complaints with professionalism and courtesy- Manage phone calls, emails, and other communication channels promptly- Maintain accurate records of guest information and reservations- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained- Process payments and handle cash transactions accurately- Provide information about hotel amenities, local attractions, and services- Ensure the front desk area is tidy and organized at all timesSkills and Qualifications:- High school diploma or equivalent; additional hospitality or customer service training is a plus- Proven experience in front desk operations or customer service preferred- Excellent communication and interpersonal skills- Strong organizational and multitasking abilities- Proficiency with reservation and property management software- Ability to remain calm and professional under pressure- Flexibility to work various shifts, including evenings, weekends, and holidays- Positive attitude and a genuine desire to assist guestsWe foster a welcoming and inclusive work environment that values growth and development. Join us to be part of a team dedicated to delivering exceptional guest experiences and advancing your career in hospitality.