Forward Deployed Engineer

Title - Forward Deployed Engineer (FDE) – AI Business Transformation AssociateLocation- Redmond, Washington, USA (Onsite Initially; Customer Deployment within USA upon successful completion of FDE Program)Roles and ResponsibilitiesParticipate in Sonata's Forward Deployed Engineer (FDE) Program and complete all required training before customer deployment.Support customer transformation initiatives through AI-led process modernization and business transformation.Assist in discovery workshops, business process mapping, and requirements gathering under technical supervision.Contribute to solution design, testing, deployment, adoption, and change management activities.Analyze business processes, identify controls, hand-offs, bottlenecks, and opportunities for AI-driven improvements.Measure process effectiveness through cycle-time, quality, and error-rate analysis.Collaborate with customer stakeholders, project teams, and mentors to ensure successful solution implementation.Work closely with a USA-based mentor and customer teams to drive adoption of AI-enabled solutions.Qualifications & Required SkillsMBA graduate (Class of 2025 or 2026).No prior professional work experience required.Demonstrated technology, process, or domain expertise through academic projects, capstones, internships, or research.Valid authorization to work in the United States.Strong analytical, communication, and problem-solving skills.Willingness to work onsite in Redmond, Washington and travel/relocate within the USA for customer deployments.Mandatory SkillsDomain Knowledge (Academic Project Experience in One or More Areas)Supply ChainBack-Office FinanceCRM DeliveryHealthcare / Life Sciences / PharmaBFSI (Mortgage, Lending, Payment Services)Retail & Manufacturing (Logistics, Distribution, Specialty Retail)Business Process SkillsBusiness process mapping and documentationUnderstanding of controls, workflows, and hand-offsProcess improvement and optimizationAI-led process reimaginationCycle-time and error analysisAI & Technology SkillsDemonstrated hands-on AI usage through projects, certifications, or personal initiativesFamiliarity with Generative AI, AI productivity tools, or automation platformsStrong technology aptitude and learning mindsetGood to Have SkillsAI, Data Analytics, Business Transformation, or Process Improvement certificationsExperience with Microsoft, Salesforce, ERP, CRM, Supply Chain, Finance, or Healthcare-related academic projectsSelf-driven learning demonstrated through certifications, hackathons, AI portfolios, or personal buildsCustomer-centric problem-solving approachAbility to learn quickly, accept feedback, and work effectively in cross-functional teamsABOUT SONATA SOFTWARESonata Software is an AI-first modernization engineering company that helps enterprises transform legacy systems into intelligent, scalable business platforms. Powered by its Platformation™ framework and Harmoni.AI platform, Sonata delivers AI-led modernization across cloud, data, AI, Dynamics, test automation, and managed services. Headquartered in Bengaluru, India, Sonata has more than $1.2 billion in revenue and 6,400+ AI engineers supporting global delivery across regions including the US, UK, India, Malaysia, Mexico, Australia, DACH, and the Nordics. With deep partnerships across Microsoft, AWS, Salesforce, and Snowflake, Sonata helps Fortune 500 enterprises accelerate innovation, improve efficiency, and drive sustainable growth. For more information, please visit Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.