Desktop Technician

Job Description :

Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

• Assists in instructing customers in the operation and maintenance of systems/equipment.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analyses and prepares reports on system problem trends and issues.

• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.

• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.

• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.

• Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications

• High school diploma or G.E.D.

• Two or more years of field support experience

• Experience working with the company's hardware, software and equipment products

• Experience working with customer technology and support requirements

• Experience working with process and/or system design concepts

• Experience working with appropriate programming languages, operating systems and software

• Experience working with engineering principles and practices

Other Qualifications

• Interpersonal skills to work with customers and other unit personnel

• Analytical and problem solving skills

• Communication skills

• Time management and organizational skills

• Ability to resolve non-complex hardware and equipment problems

• Willingness to travel

Work Environment

• Office environment