Technology Lead, Experience Engineering

Technology Lead, Experience Engineering

At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.

Our culture values inclusion, engagement, and discovery.

In your role as Technology Lead, Experience Engineering within our Digital organization, you are responsible for delivering customer-facing marketing website and ecommerce experiences. Specifically, you will lead our Experience Engineering team, focused on building and optimizing digital experiences that drive engagement and conversion. As a technology leader, you will build and lead a lean, high-performing team using agile principles to design and deliver scalable, high-quality solutions. With a strong customer-centric perspective, you will focus on delivering measurable improvements in user engagement, performance, and business outcomes. You will also play a key role in advancing how AI is applied within engineering workflows, helping the team operate more efficiently and effectively.

As the Technology Lead, you will divide your time between team leadership and hands-on development, leading engineers while contributing directly to delivery. You will partner closely with Marketing, Design, Platform Engineering, and DevOps, using data and insights to guide decisions and continuously improve the customer experience. You will collaborate with other technology leads to provide technical direction and alignment across teams, and must be comfortable adapting your leadership style to the situation, leading when needed and contributing as an individual engineer when appropriate.

Job Duties

• Embrace agile methodologies and a customer-centric digital experience model to drive iterative development and rapid time-to-market
• Lead delivery of customer-facing features across web and ecommerce
• Define, prioritize, and communicate work clearly across Marketing, Design, and Engineering stakeholders
• Design and build scalable frontend solutions, including component systems
• Contribute directly to critical development work
• Engage stakeholders to understand needs and guide solution decisions
• Collaborate with Platform Engineering on CMS, commerce, and API integrations
• Monitor performance, analyze metrics, and use experimentation to drive continuous improvement in conversion and engagement
• Ensure reliable, high-performing experiences through strong testing and quality practices
• Drive consistency through reusable components and shared standards
• Stay current with modern frontend and AI-assisted development practices
• Apply AI-assisted development practices to improve team efficiency and delivery quality
• Build a focused, accountable, high-performing team culture

Skills

Required

• Bachelor degree in Computer Science or related field, or equivalent combination of education and recent relevant work experience required
• 5+ years in a technical leadership or team lead role, including developing technology strategies and driving innovation
• Strong experience with modern frontend frameworks (React, Next.js or similar)
• Experience building component libraries or design systems
• Understanding of web performance, accessibility, and SEO
• Experience integrating with CMS, ecommerce platforms, and APIs
• Experience working in agile teams
• Excellent verbal and written communication skills

Preferred

• Experience in ecommerce or high-traffic consumer websites
• Familiarity with headless CMS and composable architectures
• Experience with experimentation or personalization
• Experience using AI-assisted development tools

What Success Looks Like

• Fast, predictable delivery of features
• Improved conversion and engagement
• Strong site performance and reliability
• Reusable components used across experiences
• Low defect rates and minimal rework

Key Expectations & Tradeoffs

• Balance speed and quality, avoid over-engineering
• Prioritize effectively in a lean team
• Work across boundaries with Platform Engineering when needed
• Focus on experience delivery over custom platform builds
• Use AI to improve efficiency, not as a shortcut for fundamentals

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at View email address on click.appcast.io.

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

15% Annual: Individual Target $101,900.00 - $200,000.00 USD