Quality Assurance Analyst - IT

Quality Assurance Analyst - IT

Job No: 540218

Work Type: Full-time

Location: PHOENIX

Categories: Information Technology/Services, Research, Program Management, Misc/Other/Not Applicable

AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.


Come join our dynamic and dedicated team.

Quality Assurance Analyst - IT

Information Services Division (ISD)

Job Location:

Address: 150 N 18th Ave. Phoenix, AZ 85007

Posting Details:

Must reside in Arizona.

Salary: $71,500

Grade: 23

FLSA Status: Exempt

Closing Date: Open Until Filled

This position may offer the ability to work remotely, within Arizona, based upon the agency's business needs and continual meeting of expected performance measures.

Job Summary:

This position performs activities related to QA including various testing efforts (functional, UAT, regression, etc.) and the various tasks (requirements review, analysis, execution, etc.) to support those activities. Responsible for creating and maintaining documents necessary for any projects or duties assigned. Makes recommendations for improvement of processes including implementation or maintenance of test automation efforts. Stay current on QA practices and tools in order to provide feedback on how changes would benefit the team.

Major duties and responsibilities include, but are not limited to:
• Perform life-cycle testing of varying types (UAT, regression, end-to-end, etc.) and the tasks necessary to perform those tests. This may include requirements reviews, analysis, planning execution, reporting, etc.
• Support existing automation initiatives and recommend/propose opportunities to improve on automation efforts. Research and analysis of system problems/issues and recommend/propose solutions.
• Prepare documentation to support assigned projects. The documents include test plans, test cases and results or other documents necessary to perform projects/tasks assigned.
• Become highly knowledgeable on primary area(s) of support including familiarity with business knowledge. Assist staff with technical questions and provide guidance to secondary support members.
• Attend various meetings, staff meetings, management meetings, etc.
• Become familiar with other areas of support in order to act as a secondary resource for those areas.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
• State and Federal Rules/Regulations
• AHCCCS Policy regarding Medicaid coverage and eligibility/LTC Policy and Procedures
• Business Operations and Rules
• Research Methods
• Automated Information System Analysis Techniques and Principles
• Automated Information System Design and Functions
• User Acceptance Test Procedures, Test Plan Development and Standards for Documentation

Skills:
• Analytical/research and problem-solving skills to identify and respond to issues and effectively evaluate outcome
• Technical skills for preparation of test scenarios and system evaluation
• Quality assurance skills to ensure effectiveness of final product
• Organizational skills for project and day to day coordination
• Planning skills for preparation of time frames and effective work management
• Oral and written communication skills for effective communication
• Interpersonal/customer service skills for interfacing with external and internal customers and coworkers

Abilities:
• Work closely with business and other diversely talented technologists with a high degree of accuracy and detail
• Interface with users and all stakeholders in order to determine their evolving needs
• Work independently as well as in a team
• Quickly learn new security software tools with no formal training

Qualifications:

Minimum:
• 2 years SQL experience to query databases for troubleshooting; auditing; updates to subsystems. 2 years of any combination of training and experience that meet the knowledge, skills, and abilities (KSAs); typical ways KSAs are obtained may include but not limited to: relevant degree from an accredited college or university, related quality assurance certification(s), coursework, and work experience relevant to the assignment.

Preferred:
• Bachelor's degree plus 2 - 5 years experience in quality assurance testing and analysis (or equivalent experience). Two years experience in full life-cycle software development, which includes requirement definition, analysis, design, coding, system testing, documentation & implementation. Certification may substitute for years of experience. Certifications or equivalents that would be considered: ISTQB, CAST, CSQA, or CSTE.

Pre-Employment Requirements:
• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing View email address on click.appcast.io.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Advertised: 15 Apr 2026 US Mountain Standard Time

Applications close:


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