Customer Support/Logistics Coordinator - Kansas City
Quicksilver Express Courier, Inc.
- Customer Support/Logistics Coordinator - Kansas CityHot JobKansas Office - Kansas City, KS 66103## OverviewSalary Range$19.00 HourlyLevelEntryPosition TypeFull TimeJob ShiftAnyEducation LevelHigh SchoolCategoryCustomer Service## Job SummaryQuicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This is not a call center position.If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!MUST be reliable!MUST work well with others!**Customer Support Associate Responsibilities:*** Provide accurate and professional customer support* Incoming order entry via phone, email, web* Outbound calls to customers with delivery status* Provide problem resolution for customers and drivers* Accurate and complete documentation of all issues* Constant contact with other customer support associates and logistics coordinators* Multitask between order entry, monitoring delivery status, problem resolution, etc.* Other customer support and office duties**Logistics Coordinator Responsibilities:*** Ability to select best possible driver based on location, ability, vehicle specifications & current work load.* Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.* Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.* Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.* Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.* Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.## Job Specifications* High school diploma/GED required* Strong knowledge of the metro and surrounding areas* Background experience in a customer support environment with problem resolution skills* Call center experience or transportation experience preferred* Exhibit a strong attention to detail* Ability to work in a team environment in high pressure situations* Strong written and oral communication skills are essential* Ability to Multi-task in the areas of customer support and order entry* Must be reliable and punctual - maintain excellent attendance* Basic computer skills -- will use windows-based software* Basic to advanced typing skills - Minimum 34 words per minute* Capable of working in a fast-paced environment* Must be able to cross train in a logistics coordinator positionPREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required
- J-18808-Ljbffr Quicksilver Express Courier, Inc.
Vacancy posted 2 days ago
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