IT Support & Automation Associate

IT Associate Department: IT Employment Type: Full Time Location: Raleigh, NC Reporting To: Director of IT Description Murphy’s Naturals is seeking a reliable and service-oriented IT Associate to support day-to-day technology operations across the organization. This role is primarily focused on IT support, troubleshooting, equipment management, and maintaining system reliability for our team. You will be the first line of support for technical issues and a key partner in ensuring employees have the tools they need to work effectively. While this role includes exposure to systems improvement and light automation, the core responsibility is keeping our people and technology running smoothly. Key Responsibilities Respond to IT requests and provide first-level support to team members Assist with equipment setup and management (computers, cameras, etc.) Help troubleshoot basic network and hardware issues Manage phishing campaigns and cybersecurity statuses/policies Organize and maintain IT inventory and documentation Collaborate with cross-functional teams and contribute to process improvements Develop automations and scripts in NetSuite and other systems Test and provide regular updates to machines, servers, and equipment Education & Experience Qualifications Experience Level: Associate; 0-2 years related experience Experience with Certified B Corporations or sustainability programs is a plus Proficiency in Google Suite and Microsoft Suite Experience with languages and formats such as Javascript, HTML, SQL, JSON, and Liquid General understanding of networking, VPN and firewall configurations, API requests, and data entry The ideal candidate should have: Strong organization and documentation skills Strong interest in IT support, technology, and troubleshooting The kind of confidence that says they are open to taking risks, trying new things, and open to new ideas A team player mindset who is willing to jump in wherever and whenever (position may require occasional, brief work on weekends) The ability to work independently and take initiative in a fast-paced “start-up” environment The ability to take an idea to an executable, creative deliverable A knack for organization, time management, and prioritizing tasks Excellent interpersonal communication skills and people development mindset A positive, “get it done” attitude Both proactive and reactive tendencies when responding to issues or corrections Benefits Health & Wellness Comprehensive medical, dental, and vision insurance Mental health support through EAP Financial Future 401(k) retirement plan with 3% employer Safe Harbor contribution Time to Recharge 3 weeks (120 hours/15 days) PTO in 1st year of employment Up to 12 weeks paid parental leave Community Quarterly paid company-wide volunteer opportunities #J-18808-Ljbffr Murphy's Naturals, Inc.