Business Operations Analyst

Business Operations Analyst

Location: Plano, TX

Pay Rate: 45.00hr

Schedule: Regular Business Hours | Monday – Friday | 8:00 AM – 5:00 PM (hours may vary) This is a fully on-site role.

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

Top Skills

VOC Management Operations support Performance management

Summary

The B2B CARE Business Operations Analyst is responsible for carrying out many of the organization's operations functions, including customer VOC Management, review of contracts, operational project support, warranty management, and other functions as needed. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. The business operations specialist usually reports to a project manager or director.

Responsibilities

B2B CARE Department Operations Support and business planning support Project support including status tracking, documentation, and detail updates Cross-departmental collaboration to provide B2B customer satisfaction Develop B2B dashboards for internal and external stakeholders Reporting preparation (Supporting role) for senior leadership and Global HQ office Developing and improving B2B service processes in line with B2B customers' expectations Strategic thinking and collaborative preparation for the team's targets Inventory management and parts demand forecasting Day-to-day operational supports

Requirements

3-5 years of related administrative and project management experience BA/BS in Business, Finance, or a related field is required Must have experience with Microsoft Standard Office Suite Must have demonstrated project and program management skills Proven experience successfully planning and executing large projects and/or events Ability to create effective relationships, influence, and collaborate internally and externally at all organizational levels

Staffmark talent working with this client receive competitive compensation and a great benefits package! Benefits Include: Medical Dental Vision 401k Life Insurance Paid Time Off, + more!

About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.