Retail Associate

General Purpose The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate makes eye contact, smiles, greets all customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations if they help achieve our customer service and operational goals. Essential Functions Understand that safety is the number one priority and practice safe behaviors in everything they do. Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintain clutter‑free, clear egress to emergency exits. Immediately correct or report any unsafe conditions or practices to Store Leadership. Treat all customers and associates with respect and courtesy; remain friendly and professional at all times. Recognize fellow Associates using company recognition programs. Assist customers in any way necessary – register‑trained, assists customers with merchandise, answers customer questions politely and knowledgeably. Greet all customers by making eye contact, smiling and saying “hello” throughout the store as well as saying “thank you” with every register transaction. Provide prompt and efficient responses to customers at all times. Respond to customer service calls immediately. Handle all customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represent and support the company brand at all times. Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and team areas. Maintain a professional appearance and adhere to the company’s dress code at all times. Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well‑maintained and efficiently merchandised to standards. Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers. Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information, and merchandise. Follow all Mark‑Out‑of‑Stock (MOS) policies, including identification of MOS merchandise, proper processing of each piece and notification of Store Leadership to review and approve all disposals. Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintain a high level of awareness and accuracy when handling bankable tenders. Demonstrate a sense of urgency to efficiently perform their role. Maximize productivity by executing all store best practices and minimizing steps and touches in their workflow. Competencies Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills Required Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements/ADA Ability to use all store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work stockroom shifts: ability to regularly push, pull and lift more than 20 pounds. Supervisory Responsibilities None Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #J-18808-Ljbffr