Customer Success Manager

NextPatient | Client Success Manager We’re a small team building the best software for medical practices. The software you experience at the doctor is often terrible. We fix this by integrating with the doctor’s legacy system and providing easy online scheduling, bill pay via text, digital check-in, interactive reminders, automated waitlist, and more. Lead new client implementations and guide practices to a successful go-live Run web-based training sessions and ensure clients feel confident using the platform Act as the day-to-day point of contact for client questions and support Gather client feedback and help shape the product roadmap Help improve internal processes across implementation, support, and account management 3–5+ years of experience in customer success, account management, or a similar role ~ Clear, thoughtful communication over email and phone ~ Ability to manage multiple clients and priorities at once ~ They know you understand their business, respond quickly, and help them get real value out of the product. Internally, you help make the product better by sharing what you’re seeing and pushing for improvements that matter. We encourage you to lean into yours by taking on projects and initiatives that align with how you do your best work. Freedom to work from home No fixed vacation policy. Health benefits, 401(k) with company match, and equity