ABA Program Administrator & Billing Coordinator

Job Description

Job Description

Salary: $20+ DOE

Why NBCG

Since 2012, Neurobehavioral Center for Growth has grown from a small clinic into a trusted name in mental and behavioral health and our ABA (autism services) program is at the heart of that growth. We're looking for someone who wants more than a scheduling job: someone who wants to be the steady, organized presence that keeps families, therapists, and clinicians moving in sync, and who isn't afraid to be the person patients call when something's confusing on their bill.

If you're the kind of person who thrives on solving problems before they become fires, who communicates clearly even in tense moments, and who takes real pride in making a program run smoothly we want to hear from you.

What You'll Own

Scheduling & Program Administration

• Build and maintain daily and recurring schedules for ABA clients and staff (RBTs/technicians), adjusting in real time for cancellations and changes
• Match client availability and authorized insurance hours (typically 24 hour sessions, up to 5 days/week) with RBT schedules
• Confirm sessions with families before they go on an RBT's calendar, then hand off confirmed schedules so RBTs can coordinate session details with their BCBA
• Keep individual RBT calendars and center-wide schedules accurate and current
• Onboard new clients on non-clinical policies and expectations, and clearly communicate ABA program policies (especially cancellations)
• Serve as the first point of contact for technicians and therapists on day-to-day scheduling and staffing issues
• Maintain accurate, up-to-date patient and staff records across all program tracking systems

Billing Coordination

• Be the primary point of contact for patients and families with billing questions, concerns, or complaints resolving what you can directly and looping in insurance billers when needed
• Coordinate with third-party insurance billers to keep patient billing information accurate and disputes moving toward resolution
• Make outbound calls to collect on outstanding balances, take payments over the phone, and answer basic payment questions
• Help troubleshoot recurring billing issues and flag patterns to leadership

Collaboration

• Work closely with the ABA administrative team to solve problems as they come up
• Attend required ABA admin team meetings
• Take on other tasks that reasonably support the program's goals

What You Bring

• 2+ years scheduling staff and/or clients/customers in a fast-paced environment
• Experience handling billing questions, collections, or customer account issues healthcare billing experience is a strong plus
• Comfort being a calm, clear communicator when a patient is frustrated about a bill
• Customer or patient service background
• Healthcare industry experience (including EHR use) preferred but not required
• High school diploma required; Associate's or Bachelor's in a related field preferred
• Full-time availability, MondayFriday, in-office

What You Get

• Health, vision, dental, and short-term disability insurance
• 401(k) with 3% match, 100% vested after 6 years
• $25,000 life insurance covered by NBCG, with optional additional coverage
• 50% tuition discount on your first Capella University session, 10% on subsequent sessions
• Continuing education stipend + in-house CE opportunities
  
• Supervision hours available if needed
• Monthly group trainings and cross-department coordination with speech therapists, clinical therapists, and medication management professionals
• 10 paid holidays (5 for part-time) + PTO starting at 2 weeks and increasing yearly
• Flexible unpaid personal time off
• 2 weeks paid parental leave after 12 months of service
• Professional liability insurance (1mil/3mil) covered by NBCG

At Neurobehavioral Center for Growth, we believe diversity improves our community. We welcome all qualified candidates regardless of gender identity and expression, sexual orientation, ancestry, religion, national origin, age, ethnic identity, and any other status protected by law. From our staff to our candidates to our clientele we are committed to acceptance and equitable treatment.