Administrative Assistant/Scheduling Coordinator

ABA Program Coordinator

Neurobehavioral Center for Growth (NBCG) is a mental and behavioral health clinic that has grown quickly since we opened our doors in 2012. This position is ideal for anyone interested in helping change lives and help families by supporting our ABA (autism services) team. We are earnestly looking to hire a dedicated, competent and caring individual to assist in administering and growing our ABA program.

This position will be scheduled Monday through Friday in our Layton office.

We seek someone reliable, proactive, efficient, and personable. This position requires experience scheduling staff and/or clients across multiple platforms. Scheduling our therapists and technicians is a primary task of this job, though there are many other responsibilities that are part of this position. Problem-solving in a fast-paced environment is crucial to succeeding in this role. Being able to communicate clearly and promptly will be necessary to work efficiently with the rest of our admin team and clinicians.

If you are someone who wants to make a difference in the lives of others, we urge you to apply for this position!

Requirements:

• At least 2 years' experience scheduling staff and clients/customers
• Customer/patient service experience
• Healthcare-related industry experience preferred, including using an EHR, though not required
• Must be personable, professional, and reliable
• High school diploma
• Associate's or Bachelor's in a related field preferred
• Full-time availability
• In-office position

Responsibilities:

• Daily scheduling of clients and staff, including making daily adjustments per client/staff cancellations or changes.
• Creating set, recurring schedules for staff and clients for the summer and fall months.
• Scheduling sessions for ABA Services for clients and RBTs based on their reported availability. Sessions are scheduled for 2-4 hours a day and can be scheduled 5 days each week, depending on the hours authorized by the client's insurance.
• Notifying the client's family of available session times and confirming sessions with the family before adding the session to the RBT's schedule. Once sessions have been confirmed with the family, sending a copy of the schedule to the RBT so that they can contact the BCBA for session details.
• Update the sessions scheduled in individual calendar for each RBT's sessions scheduled.
• Update all sessions on the ABA centers schedules.
• Reviewing and updating patient and staff information across all program trackers and records systems.
• Making calls to potential clients regarding ABA services, policies and procedures.
• Making calls to collect outstanding bills, taking payments over the phone and assisting with basic payment questions.
• Coordinating and communicating with 3rd-party insurance billers to ensure patient information is correct.
• Onboarding new clients regarding non-clinical expectations for ABA services at NBCG.
• Knowing and being able to clearly communicate ABA-specific policies and procedures.
• Enforcing policies, especially cancellation and other client-focused policies.
• Collaborating with the rest of ABA administrative team to resolve any problems the program faces.
• Ensuring patient and staff data and records are accurate and up-to-date.
• Interacting with technicians and therapists daily to resolve their scheduling and staffing concerns.
• Attending meetings required for the ABA administrative team.
• Any and all other tasks that are reasonably related to accomplishing the goals of the ABA program.

Benefits and Other Offerings (Dependent on full or part time status):

• Health Insurance, Employee Assistance Program, Vision Insurance, Dental Insurance, Short Term Disability Insurance
• Retirement Planning: Before Tax & Roth 401k 3% Match, Vested 100% after 6yrs of employment
• Life Insurance: $25,000 covered completely by NBCG, with additional optional coverage available.
• Education: Capella University Discount: 50% off your first 12-week session, 10% tuition discount on all subsequent sessions
• Continuing Education Stipend; In-house CE opportunities, and a yearly CEU stipend
• Additional training opportunities through ComfortFit for EMDR/ART training at a discount
• Supervision hours if needed
• Monthly Group Trainings and Cross-department Coordination with speech therapists, clinical therapists, and medication management professionals.
• Paid Time Off & Holiday Pay: 10 paid holidays for full-time employees, 5 paid holidays for part-time employees. Additional PTO increasing yearly starting with 2 weeks.
• Personal time off: Flexible unpaid time off for personal days.
• Parental Leave: 2 Weeks Paid Leave for full-time employees after 12 months of service.
• Professional Liability Insurance: Covered by NBCG 1mil/3mil limits.

* At Neurobehavioral Center for Growth (NBCG), we believe that diversity improves our community. We welcome all qualified candidates regardless of gender identity and expression, sexual orientation, ancestry, religion, national origin, age, ethnic identity, and any other status protected by law. From our staff, to our candidates, to our clientele- we are committed to acceptance and equitable treatment.