Head of IT

IT Strategy & Leadership

Develop and execute a comprehensive IT roadmap aligned with company growth objectives. Build and lead a high-performing IT team across support, infrastructure, systems, security and AI. Establish IT governance, policies, service standards, and best practices across the organization. Advise executive leadership on technology priorities, investments, risks, and tradeoffs.

Infrastructure & Systems

Oversee all company hardware, software, networks, cloud environments, identity and access systems, and collaboration tools. Evaluate, select, implement, and optimize enterprise systems, including ERP, CRM, e-commerce, financial, supply chain, HR, and related platforms and integrations. Create disciplined processes for software selection, licensing, configuration, integration, user access, lifecycle management, and vendor accountability. Manage technology vendors, managed-service providers, consultants, and other external partners.

Cybersecurity & Risk Management

Design and implement a comprehensive cybersecurity program appropriate for a rapidly growing company. Establish security policies, controls, monitoring, employee training, incident response, backup, disaster recovery, and business continuity practices. Protect company, employee, customer, and partner data across all systems and environments.

Data & Analytics Enablement

Build and maintain a centralized, reliable data architecture that creates a consistent source of truth. Improve data quality, ownership, governance, definitions, access, and integration across systems. Partner with business leaders and any future strategy or analytics organization as ownership of customer analytics and advanced analysis evolves.

AI & Automation

Develop a practical enterprise AI roadmap focused on measurable improvements in productivity, decision quality, customer experience, and operating leverage. Identify, prioritize, and implement AI and automation opportunities across functions. Establish standards for responsible, secure, and effective use of AI tools and company data.

IT Operations & Support

Oversee IT support operations and elevate the current help desk into a scalable, service-oriented capability. Establish clear service levels, ticketing, escalation, onboarding, offboarding, device management, documentation, and end-user training processes. Balance strategic transformation with hands-on ownership of day-to-day technology needs.

Qualifications:

Minimum 10 years of progressive experience in information technology, including meaningful leadership responsibility. Bachelor's degree from a reputable university required; degree in Computer Science, Information Systems, Engineering, Business, or a related field preferred. Proven experience modernizing legacy systems and scaling technology infrastructure in a high-growth environment. Strong working knowledge across enterprise applications, infrastructure, cloud environments, cybersecurity, integrations, data architecture, and IT operations. Experience building, developing, and managing a small, high-impact technology team. Strong business acumen and the ability to connect technology decisions to operational and financial outcomes. Executive-level communication skills with the ability to explain complex technology issues clearly and influence senior leaders.

Preferred Experience:

Experience in consumer products, e-commerce, retail, omnichannel commerce, or another fast-scaling operating environment. Hands-on experience leading ERP, CRM, data platform, identity, cybersecurity, or major systems-integration initiatives. Experience creating an enterprise AI, automation, or digital-transformation roadmap. Builder with the ability to create a modern IT function from an early-stage foundation.

Work Environment and Physical Requirements:

This position involves working in a traditional work environment, 5 days a week. Occasional lifting and carrying of up to 30lbs.

Why Join Turtlebox?:

Be part of a fast-growing premium outdoor audio brand with strong momentum in wholesale and D2C. Coworkers who are as passionate about music and adventure as you are. Thrive in an entrepreneurial culture with room for creativity, ownership, and innovation. Complimentary lunch every day. 12 annual holidays plus Paid Time Off. Comprehensive health benefits & 401k matching. Awesome discounts to complete your Turtlebox collection!