Practice Manager

Clinic Manager

Compensation: $69,262.67 - $86,630.33 annual salary (based on years of experience)

Summary:

There are two components to this role; managing, developing, and improving a provider’s practice and managing the department that supports the practice.

Leadership in building and maintaining provider practices. Focus on day-to-day performance, identifying and resolving issues, and developing improvements in the organization using metrics and industry best practices. Works collaboratively with peers and other departments in the organization to ensure best in class results based on metrics and quality. Proactively review and analyze operational data to drive continuous improvements in performance.

Effective management of time and resources, ensure staff morale, productivity, quality, safety, and maintain less than 15% turn-over rates. Work with the organization to ensure all departments are staffed appropriately.

Supervisory responsibility:

• Medical Office Specialists
• Medical Assistants
• Revenue Cycle
• Provider scheduling
• Quality metrics
• Supply cycle

Principal Responsibilities:

1. Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.

2. Creating effective patient flow through the practice in the following areas:

a. Reception

b. Provider schedule utilization between 80% and 90%

c. Co-payment collection at 90% and assist with prior balance collections.

d. Clean claims drop at 80% within 48 hours.

e. Back-office services

f. Ancillary services, including lab, quality, safety, and imaging

g. Monitor supply ordering and usage

3. Supports time management tools and encourages efficiency for physicians in assigned departments.

4. Ensuring appropriate revenue cycle practices are followed or employed:

a. Maintaining accurate & current demographic & insurance information.

b. Exhaustive charge collection and billing.

c. Consistent and effective processes to pursue payment compatible with EHS and practice goals and objectives

5. Recruitment, hiring, orientation, discipline, and evaluation of staff providing the above services.

6. Developing and monitoring budgets, recommending, and implementing actions to improve financial performance.

7. Ordering necessary supplies and recommending appropriate capital equipment acquisitions.

8. Coordinating practice interests in practice moves and renovations.

9. Maintains effective communications between staff, physicians, and other EHS parties.

10. Serves as a role model for high quality customer service, and mentors support staff in the process.

11. Serves as a formal contact person for patient and staff complaints, taking action as appropriate.

12. Gathering, organizing, and analyzing related information to initiate process improvement.

13. Serves on practice improvement committees as assigned.

14. Performs other duties and/or special projects as assigned.

Education/Licensure/Experience:

1. High school diploma or equivalent required. College degree preferred.

2. Minimum three (3) years direct healthcare experience in practice management/supervision required or the following combination of experience and education will also be considered:

a. Bachelor's degree with two (2) years direct healthcare experience in practice management/supervision.

3. Prior experience working in a clinical role (medical assisting, nursing, radiology, laboratory, etc.), highly desirable.

Knowledge and skills:

1. Fully understand the complexities within a multi-specialty operation.

2. Ability to work compatibly with patients, physicians, and other staff.

3. Ability to set benchmarks and standards to meet and exceed expectations of The Clinic.

Perks and Benefits: Work-life balance is a top priority at The Corvallis Clinic 7 holidays + 2 floating holidays = 9 Paid Holidays! Early release on Christmas Eve and New Year's Eve Generous Personal Leave Accrual Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA) Employer contribution to HSA and HRA (when enrolled in Medical Plan) Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP) Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield) Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with clinic match after 1 year (w/hours requirement) and Discretionary Profit Share after 2 years (w/hours requirement) Pay on Demand (up to 2x per month) Casual Fridays (with clinic approved attire) Year-round employee engagement events and festivities Team centered culture, delivering exceptional medical care with compassion and a commitment to service