Director of Operations - Millwork

Job Description

Job Description

Role Summary

Directs every operating department in each market: supervision, all manufacturing cells, warehouse, maintenance, the rail and stair installation crews, and the scheduling, drawing release, and materials functions that feed them. Owns both teams: staffing, development, accountability, and succession. Runs GA and NC to one operating standard and reports to the Chief Executive Officer as the single point of accountability for safety, quality, on-time delivery, cost performance, and margin protection company-wide.

Key Responsibilities

• Own daily operational performance across both locations: engineering/CAD, production, scheduling, purchasing, logistics, and field installation. 

• Run the weekly operating cadence - production meetings, daily shop huddles, KPI reviews - and report results to the CEO. 

• Enforce the sales-to-production handoff standard: complete stair sheets, drawings, signed orders, and confirmed site readiness before any job releases to the shop. 

• Validate all capacity and delivery commitments before Sales finalizes them; no unvalidated promises to customers. 

• Own the production schedule and inter-site logistics between Atlanta and North Carolina, including freight planning and warehouse throughput. 

• Hold department leaders (Shop Manager, Operations Supervisor, CAD, Purchasing) accountable to signed roles & responsibilities, KPIs, and performance reviews. 

• Drive rework below 10% through root-cause tracking, CAD revision control, and position-specific training. 

• Lead the safety program: written policy, incident reporting, OSHA-aligned practices, and weekly toolbox talks at both shops. 

• Manage labor productivity to the 85% loading standard and control direct-labor cost as a percentage of sales. 

• Develop the operations bench: cross-training, coverage plans for key roles, and succession-ready supervisors. 

Qualifications

• 7-10 years of operations leadership in custom manufacturing, millwork, building products, or a related make-to-order trade, including at least 3 years managing managers. 

• Proven multi-site experience running production and field/installation teams across more than one location. 

• Working command of manufacturing financials: job costing, labor burden, gross margin by job, and scheduling to capacity. 

• Track record installing structure into a low-structure environment: SOPs, KPIs, production scheduling, and performance accountability. 

• Direct experience owning safety and OSHA compliance in a shop and field environment. 

• Demonstrated ability to hold tenured, loyal employees accountable while retaining them. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.