Director of Operations

Job Description

Job Description

This is a leadership role for someone who wants to help grow and scale a high-performing firm.

We are not looking for someone to “manage tasks.”

We are looking for someone to own operations, drive execution, and help elevate a firm that is already performing at a high level.

ABOUT OUR FIRM We are a Plaintiff’s personal injury trial law firm built on precision and excellence.

Every case we take is prepared for trial, not just settlement.

We handle high-stakes personal injury and wrongful death cases, and our team operates with a high level of accountability, urgency, and attention to detail.

We are growing, and we are intentional about how we grow.

THE OPPORTUNITY

This role is designed for someone who wants to step into a strong foundation and help build the next level of the firm.

You will work directly with the Managing Partner to:

• Strengthen systems and workflows
• Increase efficiency and execution across the team
• Maintain clear visibility into case progress
• Elevate the client experience
• Support thoughtful, sustainable growth

This is not a passive role.

This is an opportunity to lead, build, and create momentum across the business.

KEY RESPONSIBILITIES

• Overseeing day-to-day operations across attorneys, paralegals, case managers, and legal assistants;
• Managing case flow from intake through disbursement and ensuring consistent forward movement;
• Driving accountability across the team and reinforcing clear expectations;
• Overseeing marketing performance, including website, SEO, and vendor management;
• Tracking key performance metrics and providing regular reporting to leadership;
• Supporting financial visibility and working alongside outside accounting, bookeeping and CFO;
• Building and refining systems, workflows, and automation;
• Developing and maintaining standard operating procedures across the firm;
• Monitoring team performance and supporting accountability and growth;
• Supporting hiring, onboarding, and training of new team members

HOW YOU WILL ADD VALUE

You will help ensure:

• Cases are consistently moving forward with urgency and clarity
• Leadership has visibility into performance without needing to chase updates
• Intake, referrals, and client relationships are organized and consistently followed up on
• Settlements move efficiently from resolution through disbursement
• The team operates with accountability, ownership, and consistency

This role requires ownership of outcomes, not just processes.

WHO WE ARE LOOKING FOR

This role is for someone who:

• Takes ownership without being asked;
• Follows up before anyone has to chase them;
• Communicates clearly and directly;
• Sees opportunities to improve and acts on them;
• Can manage people and workflows effectively;
• Thinks in systems, not just tasks;
• Is comfortable making decisions and driving execution;
• Wants to be part of growing something, not just maintaining it

You bring structure, clarity, and momentum to everything you’re involved in.

EXPERIENCE

• Prior operations, management, or leadership experience required;
• Experience managing people, workflows, or teams strongly preferred;
• Legal industry experience is a plus, but not required

COMPENSATION & BENEFITS

Compensation: $85,000 – $120,000+ depending on experience
Bonus: Significant performance-based bonus tied to efficiency, execution, and overall firm performance

Employment Type: Full-Time, W2

Benefits:

• Medical, Dental, and Vision Insurance (50% employer contribution)
• 401(k) with employer matching
• 3 weeks PTO
• Education Reimbursement

READ THIS CAREFULLY – THIS IS PART OF THE PROCESS

We are intentional about who we bring into this role.

If you apply, you must complete the following assignment:

Assignment (Required – Applications without this will not be considered)

Please submit a brief (1–2 page) cover letter addressing the following:

• You are stepping into this firm as Director of Operations. What would your focus be in your first 30–60 days?
• Tell us about a time you improved operations, workflow, or performance in a meaningful way. What did you do, and what was the result?
• Tell us about a time you had to hold someone accountable or address a performance issue. How did you handle it?

Be specific. We are not looking for theory; we are looking for how you think, lead, and execute.

TO APPLY PLEASE SUBMIT:

• Your resume
• A short cover letter
• Your completed assignment

In your cover letter, include:

• Your favorite food
• Answer this question:“What is one system or process you improved in a previous role, and what impact did it have?”
• The title of the cover letter should read "Momentum"

FINAL NOTE

If you do not read this entire post and follow the instructions, your application will not be considered.

This role is designed for someone who wants to grow into a leadership position and take ownership of how a firm operates.

We have built something meaningful, and we are looking for someone who wants to help take it even further.

This is a long-term opportunity: We are looking for someone who wants to grow with the firm, take on increasing responsibility over time, and play a meaningful role in where we go next.

*** We are not partnering with recruiters or staffing agencies for this role.***

Out of respect for our team and workflow, please DO NOT CALL OR CONTACT THE OFFICE regarding this position. All applications must be submitted through Ziprecruiter and follow the instructions outlined above. Applications that do not follow these instructions will not be considered.

\nCompany Description

Flanagan Law, P.C. is a plaintiff’s personal injury trial firm based in Atlanta, Georgia. We represent individuals and families in serious injury and wrongful death cases, with a focus on preparing every case for trial and pursuing meaningful results for our clients. We are a growing, high-performing firm built on precision, accountability, client service, with a commitment to producing excellent work and excellent results.

Company Description

Flanagan Law, P.C. is a plaintiff’s personal injury trial firm based in Atlanta, Georgia. We represent individuals and families in serious injury and wrongful death cases, with a focus on preparing every case for trial and pursuing meaningful results for our clients. We are a growing, high-performing firm built on precision, accountability, client service, with a commitment to producing excellent work and excellent results.