Systems Support Specialist

Systems Support Specialist

Seeking a Systems Support Specialist to support a secure, stable, and high-performing hybrid IT environment. This role administers servers, identity systems, and enterprise services across on-premises and cloud platforms. The Systems Support Specialist is a hands-on technical role focused on disciplined execution of operational processes, including patching, monitoring, backup, and system maintenance.

Infrastructure Administration

Administer Windows Server environments (on-premises and cloud) Manage Active Directory, Group Policy, DNS, and DHCP Support Microsoft 365 services (Exchange Online, Entra ID/Azure AD) Maintain system performance, availability, and configuration

Patch Management & Vulnerability Remediation

Execute structured patching for servers and core systems Coordinate with leadership on scheduling and system impact Support vulnerability remediation aligned to security priorities Validate patches prior to deployment Track patch compliance and status

Security & Compliance Support

Implement security controls defined by the Information Security Office Support identity and access management practices, including MFA Assist with system hardening, logging, and monitoring integrations Provide support for audits and compliance activities

Monitoring & Incident Response

Monitor systems and respond to alerts and operational issues Provide Tier 2/3 support for infrastructure incidents Participate in incident response and escalation processes Contribute to root cause analysis and service improvements

Backup & Disaster Recovery

Administer backup and recovery solutions Perform and validate backup and restore testing Support recovery objectives (RTO/RPO)

Change Management & Operations

Follow defined change management processes Execute infrastructure changes in a controlled manner Participate in CAB or similar governance processes

Cross-Team Collaboration

Partner with Network Engineering on infrastructure dependencies Coordinate with End User Services on user-impacting changes Support Application/Data teams on system integrations Communicate system status, risks, and issues to leadership

Required Skills & Experience

Experience administering Windows Server environments Strong knowledge of Active Directory and Group Policy Experience supporting Microsoft 365 (Exchange Online, Entra ID/Azure AD) Experience with patch management and system maintenance Familiarity with backup and recovery solutions Basic understanding of networking concepts

Preferred Qualifications

Experience in government or regulated environments Experience with hybrid infrastructure (on-premises and Azure) Familiarity with NIST or similar frameworks Experience with virtualization (VMware or Hyper-V) Exposure to monitoring, SIEM, or endpoint management tools

Knowledge, Skills, and Abilities

Strong troubleshooting and problem-solving skills Ability to manage multiple operational tasks and priorities Effective communication and teamwork across technical groups Ability to follow structured processes and governance standards Focus on system reliability, security, and continuous improvement