Patient Access Specialist

Patient Access Specialist

Charleston, South Carolina

Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles, and solves basic billing inquiries.

Entity: Medical University Hospital Authority (MUHA)

Worker Type: Employee

Worker Sub-Type: Regular

Cost Center: CC002342 CHSCorp OH - Outpatient Registration

Pay Rate Type: Hourly

Pay Grade: Health-22

Scheduled Weekly Hours: 40

Work Shift: Job Description

Under the supervision of the Patient Access Services Supervisor, the Patient Registration Representative serves as the initial point of contact for patients. Facilitates accurate and timely completion of registration and distributes all paperwork necessary for patient care. Works closely with physicians and nurses to provide optimal ambulatory health care. Applies guest relations policies to patients, physicians and co-workers.

High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree; previous healthcare experience preferred. Typing speed of 25CWPM and computer experience required. EPIC, Medical Terminology, and knowledge of insurance preferred. Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations. Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.). Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service. Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.

Additional Job Description: Bachelor's degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina