Added - a day ago Help Desk Administrator II Austin , Texas

Press Option+1 for screen-reader mode, Option+0 to cancel Accessibility Screen-Reader Guide, Feedback, and Issue Reporting | New window Added - 08/20/26 Help Desk Administrator II Other Austin , Texas | Contract Related Other Jobs Technical Trainer / Instructional Designer Austin , Texas Project Manager Austin , Texas Help Desk Administrator III Austin , Texas Marketing Communications Coordinator Austin , Texas Desktop Support Technician Austin , Texas View all jobs in this category Job Description Luna Data is seeking a Help Desk Administrator II for a long term onsite contract opportunity in S. Austin. Long term contract 100% onsite Required Experience 4 to 7 years of Help Desk or Service Desk experience. Proven experience providing help desk support. Basic understanding of ITSM (IT Service Management) practices. Working knowledge of help desk software, databases, and remote-control tools. Ability to receive calls and inquiries, provide support according to established processes, and document incidents and resolutions. Strong troubleshooting and problem-solving skills. Knowledge of network, desktop, and server support concepts. Basic knowledge of electrical and mechanical principles and basic electronics. Ability to read and comprehend technical service manuals and publications. Knowledge of basic mathematics to read and understand gauges, meters, and measurement devices. Ability to diagnose and repair equipment by replacing parts and making technical adjustments. Ability to use reference materials and diagnostic tools to resolve technical issues. Strong verbal and written communication skills. Ability to translate technical information into understandable user instructions. Ability to work effectively in a team environment. Basic understanding of EIR Accessibility standards and assistive technologies for individuals with disabilities. Understanding of protocols for assisting customers who require special accommodations. Responsibilities Provide Tier 2 support for service requests escalated from lower support tiers. Provide onsite, remote, phone, and email support to end users. Develop solutions for network, desktop, and server-related issues. Provide technical assistance to users experiencing computer system issues. Identify, research, troubleshoot, and resolve technical problems. Document, track, and monitor incidents to ensure timely resolution. Answer user questions and resolve computer-related issues in person, by phone, or remotely. Assist users with hardware, software, printing, installations, operating systems, email, and productivity applications. Perform service and preventive maintenance on computers, printers, terminals, and related equipment. Coordinate system changes, upgrades, and implementation of new products. Ensure systems operate correctly in current and future environments. Provide accurate and timely responses to user and administrative questions. Implement and support shared software tools, including operating systems, configuration management tools, development tools, testing tools, compilers, and code editors. Communicate accurate and useful status updates to stakeholders. Manage and report time spent on assigned work activities. Support customers requiring accessibility accommodations and assistive technologies. Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A 7-year background check is required for this role. #J-18808-Ljbffr Luna Data Solutions