ACCOUNT EXECUTIVE

Job Description

Job Description

The primary function of the Regional Account Executive, is to take responsibility for a well-thought-out strategic planned approach maintain regional new account growth pipeline and build-on established Best Practices for achieving growth focused on Sierra’s second-to-none value proposition. Execute on those strategies to onboard new clients and place additional items with existing clients through regular customer visits, team-selling and regular support and championing of companies Merchandising initiatives. Regularly measure and share results using consistent, timely data and methodically adjust resource deployment as needed to achieve predetermined goals. As a visible leader, and subject matter expert, the incumbent will demonstrate knowledge in all areas of regional sales activities including but not limited to; Sales processes, product knowledge, product offerings, promotional activities, and ERP Sales functions. This role is very “hands-on” with a strong focus on customer and sales associate engagement, and strategic sales growth initiatives.

Essential Functions & Responsibilities:

• Regularly research prospect customer requirements, menu offerings, purchasing volume, current suppliers, etc.; analyze current trends within the market and remain informed of market conditions, product innovations, competitors' products, prices, and sales.
• Present customers with strong product expertise, new product offerings, and menu ideas as part of the companies long-standing strategic partner value proposition.
• Develop new and maintain ongoing relationships with prospective client decision makers by building trust, and regularly providing solutions and product knowledge.
• Provide detailed input to leadership team on regional market trends and opportunities through regular information gathering.
• Work with Category and Segment Specialists to create order-guide/pricing for prospective accounts; develop and present compelling offering to prospective accounts.
• Work with Category and Segment Specialists as well as Sales support team to create order-guide/pricing for prospective accounts; develop and present compelling offering to prospective accounts.
• Ensure an effective on-boarding process including partnership with Department leaders to solidify additional company/client relationships included but not limited to, transportation, Accounts receivable, and company leadership. Diligently ensure completion of new customer credit application forms
• Effectively communicate (verbal and written) with customers, management, and teammates in a professional manner.
• Proactively seek resolution to customer issues and complaints by working with sales representatives and other departments with timely follow up for customers.
• Enter customer orders accurately and in a timely manner.
• Actively listen and accurately support customer inquiries
• Identify recurring issues and customer complaints and ensure proper departments are engaged for resolution.
• Strive to ensure customer satisfaction with product and service using customer service principles and techniques. Calmly and professionally engage customer needs.
• Handle multiple tasks simultaneously and prioritize them to ensure customer needs are met.
• Establish working knowledge of products for effective selling. Inform customers of current promotions, sale items, product alternatives, and new items.
• Work in a team environment, with ambition for team success.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations in accordance with company, USDA and OSHA regulations and food safety guidelines.
• Adhere to all company policies and procedures.
• Other duties assigned by manager.

Food & Physical Safety

• Perform duties to SQF (Safe Quality Food) level 2 standards and requirements.
• Follow Good Manufacturing Practices (GMPs), policies and procedures.
• Understand and complete your responsibilities under Hazard Analysis and Critical Control Point (HACCP)
• Wear the required personal protective equipment (PPE) as required by the position and/or task.
• Investigate any accidents, incidents, near misses immediately.
• Maintain a clean and organized work area.
• Work within established safe work practices, policies, and procedures.

Work Environment/Physical Demands

This job operated in an office, warehouse, restaurant and production environment. The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines as well as oversight of all production room equipment. Must be able to lift 25lbs occasionally. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasionally, the employee will be required to perform work in a refrigerated environment.

Teamwork & Communication: Listens well. Speaks effectively. Writes clearly. Participates in, accepts, and supports group decisions. Acknowledges the ideas and contribution of others. Works well with varying personalities and cultures. Contributes to a positive work environment.

Planning & Organizing: Self-starter. Structured and productive in work habits. Manages time well and meets deadlines. Works with a sense of urgency. Sees things through to completion. Demonstrates flexibility in responding to unexpected demands.

Problem-solving & Decision-making: Ability to break down a situation into smaller pieces to identify key issues. Makes good decisions independently. Balances short- and long-term considerations. Able to cope with setbacks and unexpected challenges with energy. Proposes ideas or actions that improve work effectiveness. Finds fresh solutions to issues.

Leadership & Initiative: Forms insights about the business. Sees the future. Seeks new possibilities. Drives change. Chooses and communicates a vision and direction. Inspires others. Demonstrates passion for winning. Sets ambitious standards. Focuses on key decisions and activities. Makes measured decisions. Organizes self’s achievement of objectives with a clear plan. Able to work effectively using objectives, metrics, routines, as well as coaching and training to deliver results through others.

Builds Organization Capability: Develops people and organizations (leadership & environment, people & skills, knowledge & systems, processes & tools, metrics). Builds aligned teams. Creates frameworks for decision-making, empowering the organization. Focuses on efficiency and effectiveness. Manages talent actively. Plans for needed talent. Develops self. Creates a development environment for others. Emphasizes reward and retention.

Sierra Meat and Seafood believes that each employee makes a signification contribution to the success of the company. The contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline the responsibilities but not limited to such responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.