Medical Assistant Lead

The Medical Assistant Lead is a fast-paced senior position that is often the first and last clinical point of contact between the patients and practice. This position operates as an integral member of the Clinical Team by acting as a lead team member and ensuring a cohesive unit. This senior role owns the responsibility of keeping clinical spaces welcoming and safe, daily clinical flow, ensuring quality and pleasant interactions, enabling direct patient care, and patient coordination between departments. The overall responsibility of the Medical Assistant Lead is to provide daily clinical support for staff, patients, and providers while training, directing, and leading the Medical Assistant team by example. This job description is an addendum to the Medical Assistant I-III job description that includes duties, responsibilities, and the expectations.

About Revelus Dermatology

Austin's Independent Dermatology Clinic Providing Medical, Cosmetic, and Surgical Services.


Description

Duties and Responsibilities

• Leading & Training - Lead, direct, train, and encourage growth with team members

Duties

• Training - Opportunistic hands-on training and shadowing with team members on the floor
• Procedures & Protocols - Adherence, guidance, and promotion of practice procedures and policies for other team members
• Fill-in - Stepping in to fulfill floor duties when team members are out of office
• Liaison - Leveraging position seniority to act as a liaison between team members, management, and providers
• Ordering - Ensuring accuracy of inventory and placing orders when management is unable to
• Approved Samples - Manage the approved samples list
• Escalation - Address & work escalation matters of clinical concern or patient needs. Escalate to management as appropriate
• Procedure & Protocol - Generation, updates, and feedback of internal procedure and protocol to management

Expectations & Performance Measurements


The Medical Assistant Lead is expected to perform at the level of a Medical Assistant III. In addition to this performance, they are expected to be able to help team members learn and grow their skillsets to effectively complete their duties.


Qualifications

• Certified Dermatology Tech (CDT)

Experience, Skills and Abilities

• Five (5) years dermatology office and or clinical experience (preferred)
• Five (5) years EMR experience (preferred)
• Writing Skills - Ability to write documentation clearly and concisely

Health and Safety Commitment

• No additional health and safety

Working Conditions & Physical Demands

• No additional working conditions & physical demands

Environmental Conditions and Mental Demands


In addition to the established conditions and mental demands, this position requires a level of empathy and foresight to understand situations, scenarios, and their potential outcomes. These mental demands are required to effectively guide patients and team members to success.