Career Ambassador/ Front Desk

Job Description

Job Description

Job Title: Career Ambassador

Salary: $43,000 - $47,000 Annually

Location : Far Rockaway, NY

Schedule: Monday to Friday 9am to 5pm (In-Person)

Purpose: America Works of New York, Inc., a socially-conscious company, is seeking a Career Ambassador to provide outreach and administrative support for an employment services program that helps low-income and underserved job seekers obtain gainful employment. The ideal candidate has strong administrative skills, enjoys working with diverse groups of people, and is a self-starter looking to play a proactive role in helping youth discover their strengths and take actionable steps towards career development.

Duties and Responsibilities

• Assist with administrative tasks using various external and internal systems, including MS Outlook, MS SharePoint, and Salesforce
• Conduct outreach calls to potential and current program participants, answer any questions about appointments and general program questions
• Utilize office equipment to scan and upload documents to client case files
• Manage multi-line phone system, prioritizing and forwarding calls as necessary
• Facilitate presentations in-person and virtually via Microsoft Teams
• Assist with mass mailings to clients
• Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis
• Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivate clients to find full-time employment

Desired Qualifications

• Minimum of 4-year degree (graduating college seniors encouraged to apply!)
• Experience with administrative and/or office tasks
• Ability to conduct outreach to potential participants via outgoing calls, community events, tabling, etc.
• Familiarity and understanding of workforce development, social services, and/or community-based organizations a plus
• Must be proficient in Microsoft Office (Word, PowerPoint, Excel)
• Familiarity with Salesforce, Microsoft Teams, Outlook, and SharePoint a plus
• Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness
• Strong communication skills, professional demeanor, sound judgment, and strong organizational skills

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Time Off Package
• 401K with Employer Matching After 1 Year
• Free New York Sports Club Gym Membership After 1 Year
• Wonderful team, great work-life balance, and an opportunity to work towards an important mission of helping individuals achieve self-sufficiency