PT Self Checkout Ambassador 00243

A great career opportunity

Ahold Delhaize USA a division of Netherlands-based Ahold Delhaize is the parent company for Ahold Delhaizes U.S. companies including its local brands Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop and the U.S. services companies Retail Business Services Peapod Digital Labs and ADUSA Supply Chain. When considered together the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation operating more than 2000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.

Primary Purpose:
To provide fast easy flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices maximizing sales through excellent customer service.
Duties and Responsibilities:
Smile and provide prompt accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and uses their name whenever possible
Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience

Respond timely to customer inquiries and self-checkout system notifications

Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
When needed assist in scanning the customers order and provide instructions on payment

Complete self-checkout voids age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
Maintain alertness and call for assistance when needed to service customers per service standards
Engage and identify self-checkout customers needing assistance
Is courteous and helpful to other associates and customers
Wear the Food Lion uniform complete with name badge when on duty has a neat and clean appearance while adhering to Food Lion dress code
Collect and returns shopping carts from the self-checkout area
Ensure the self-checkout area has a neat and clean presentation
Report any self-checkout issues to the Customer Service Manager or MOD
Adhere to all company guidelines policies and standard practices
Ability to perform troubleshooting steps on self-checkout as needed
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training (CBT) and training aid courses
Ensure self-checkouts are supplied with proper bags
Perform all other duties as assigned
Qualifications:
High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position with or without reasonable accommodations
Physical Requirements:
Ability to use computers smart devices including the SCO mobile attendant and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials fresh fruits vegetables house plants/flowers and household cleaners
Use hands to frequently/continuously to operate a variety of equipment such as self checkout or cash register
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards checks invoices and any other mobile handheld devices

At Ahold Delhaize USA we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness respect and dignity. We provide an equal opportunity workplace committed to hiring training compensating and promoting persons based on their talents and abilities and without regard to race religion color national origin gender sexual orientation age family status veteran status disability status or any other applicable characteristics protected by law.