86 Repairs Customer Service Specialist (Hybrid Work Schedule)

Position at Parts Town

 See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

 
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

 
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Hybrid work schedule 
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• Company provided equipment
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The 86 Repairs Customer Service Specialist serves as the front line of the 86 Repairs customer experience. In this role, you'll partner with restaurant operators, service providers, and internal teams to ensure equipment issues are resolved quickly and efficiently.You'll leverage your customer service expertise, restaurant industry knowledge, and problem-solving skills to troubleshoot issues, coordinate repair solutions, and deliver exceptional support throughout the service lifecycle. If you bring curiosity, a strong work ethic, and a passion for helping customers, we'd love to speak with you!

A Typical Day

• Respond promptly to customer inquiries across multiple channels, including phone, email, chat, text messaging, Slack, and customer portals, delivering exceptional service and clear communication throughout every interaction.
• Troubleshoot equipment and service issues in real time, collaborating with customers and vendors to identify root causes, solve complex problems, and determine the most effective resolution path.
• Coordinate repair visits and service activities, leveraging service history and data insights to minimize downtime and maximize customer uptime.
• Manage service requests from initiation through resolution, ensuring time-sensitive issues are addressed quickly while maintaining accurate documentation and records across company systems.
• Build strong relationships with customers, vendors, and internal teams by serving as a trusted resource, advocating for customer needs, and helping deliver a seamless end-to-end service experience.
• Identify opportunities to improve processes, customer satisfaction, and operational performance while consistently maintaining high standards of quality, accuracy, and accountability.

To Land This Opportunity

• You have 3+ years of experience in a customer-facing role, preferably within restaurant, hospitality, foodservice, or service-related industries (either front-of-house or back-of-house).
• You have strong troubleshooting, analytical, and problem-solving skills and enjoy finding solutions in real time.
• You have excellent can effectively support a variety of customers and stakeholders.
• You have exceptional organizational skills and can successfully manage multiple priorities in a fast-paced environment.
• You have a high level of accountability, self-motivation, and attention to detail.
• You know MS Office; you may not be a master but you’re on your way (experience with Google Workspace, Excel, help desk, customer support, or cloud-based telephony platforms is a plus)
• You have the flexibility to work afternoon, evening, weekend, and occasional holiday shifts as required by the role.
• You have a quality, high speed internet connection at home
• You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus!

About Your Future Team

The 86 Repairs Customer Service team is made up of hardworking, customer-focused professionals who understand the realities of restaurant operations and take pride in helping customers succeed. We work collaboratively, solve problems creatively, and support one another. We value accountability, adaptability, and continuous learning. We love to celebrate different perspectives, encourage professional growth, and foster an environment where team members can make a meaningful impact from day one!

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish