Administrative Coordinator

Administrative Coordinator

Rock of Ages, a division of the Polycor Group, is seeking a full-time Administrative Coordinator to join our team in Graniteville, VT. This position plays a central role in supporting plant operations through accurate order processing, invoicing, logistics scheduling, inventory management, communication, and interdepartmental coordination — all while ensuring a high level of customer service.

As a key member of our team, you'll work in a dynamic, fast-paced environment where organization, attention to detail, and multitasking are essential. At Rock of Ages, our culture is built on ownership, respect, merit, and integrity — and we're looking for someone who shares those values to grow with us.

Essential duties and responsibilities:

• Accurately enter customer orders into the ERP system.
• Review and process customer orders for accuracy, including pricing, product details, delivery specifications, and required documentation.
• Generate invoices, bills of lading, and reports to support customer fulfillment and internal tracking.
• Collaborate with internal teams including sales, manufacturing, design, and shipping to resolve order issues and ensure smooth workflow.
• Assist Expeditors by organizing and processing necessary paperwork for shipments.
• Answer and route incoming calls, providing basic customer assistance or directing inquiries to the appropriate employee.
• Accurately enter and maintain raw material inventory and consumption information
• Schedule and handle inbound and outbound freight.
• Maintain organized files, databases, and records, including archiving completed documentation.
• Handle order changes, cancellations, and special requests, ensuring accurate updates to systems and stakeholders.
• Support cross-functional teams by completing general administrative and clerical duties, including filing, photocopying, and other office tasks.
• Work collaboratively with staff and management to complete assigned administrative projects and priorities.
• Maintain a high level of confidentiality and professionalism in all aspects of communication and documentation.

Ideal Candidate Profile:

We are looking for someone who is detail-oriented, conscientious, and eager to learn. The ideal candidate places a strong emphasis on accuracy, particularly in data entry and pricing processes. Quick to pick up new tasks and highly responsible, they help reduce errors and support the smooth flow of daily operations.

Technical Skills:

• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint), with strong Excel skills.
• Comfortable using standard office equipment.

Requirements and capabilities:

• High school diploma required (some college education is a plus).
• 2–3 years of experience in a similar administrative role.
• Solid written and verbal communication skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Positive customer service attitude.
• Basic mathematic skills.

Benefits:

• Competitive hourly salary.
• 401(k) and Roth 401(k) with company match.
• Health/Dental/Vision insurance
• Flexible Spending Account (medical/dependent)
• Life/Disability/AD&D Insurance
• Employee Assistance Program
• Paid Time off (Vacation/Holidays)