Shelter Coordinator

Emergency Services Shelter Coordinator

Our Mission: Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm. Our Core Values: Survivor-Centered, Social Justice, Well-Being, Collaboration, Integrity.

Summary of Cornerstone: Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis.

Diversity and Inclusion: We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.

Pay Range: $49,000-$51,000 Unionized Position: No

Job Summary: The Shelter Coordinator provides administrative and operational support to Cornerstone's Emergency Shelter program. This role works closely with the Emergency Services Manager and shelter advocacy team to ensure smooth day-to-day program operations and consistent support for staff serving survivors of domestic violence, sexual violence, and human trafficking. The Shelter Coordinator helps maintain program organization, documentation, scheduling, and data tracking while supporting a safe, welcoming, and trauma-informed environment for participants and staff. This position plays a key role in helping the shelter team stay organized, responsive, and effective in delivering services. This position also maintains strong partnerships with community providers and systems partners.

Hours/Schedule: Sunday-Thursday, 4pm-12am. This role requires a flexible schedule with a primary focus on evenings and weekends. Includes participation in a rotating on-call schedule to support after-hours staff, coaching, and crisis coverage. Additional coverage may be required during emergencies, disasters, or major public awareness events.

Qualifications

• 2+ years of experience in administrative coordination, program support, or direct service; shelter, housing, or social services experience preferred.
• Experience working with individuals impacted by domestic violence, sexual violence, human trafficking, homelessness, or other crises preferred.
• Strong organizational, administrative, and multitasking skills.
• Experience working with diverse and underserved communities.
• Strong written and verbal communication skills; bilingual/multilingual a plus.
• Familiarity with trauma-informed, survivor-centered, harm reduction, and Housing First approaches.
• Experience with databases or documentation systems (Apricot or similar preferred).
• Bachelor's degree in social work, human services, or related field preferred, or equivalent experience.
• Valid driver's license, auto insurance, and reliable vehicle required.

Duties and Essential Functions

• Provide administrative and coordination support to the Emergency Services Manager and shelter team.
• Maintain staff schedules and assist with shift coverage coordination.
• Support onboarding logistics for new staff, volunteers, and interns.
• Prepare internal communications, meeting materials, and program documentation.
• Maintain program supplies, forms, and shared resources.
• Maintain accurate program documentation and assist with audits and compliance tracking.
• Enter and maintain data in Apricot and other systems.
• Assist with data quality checks, file organization, and documentation reviews.
• Support tracking of program metrics and preparation of reports.
• Provide operational support to advocates to ensure smooth shelter operations.
• Assist with participant resources, referrals, and program materials.
• Help maintain a safe, organized, and welcoming shelter environment.
• Provide backup support during high-demand periods or emergencies.
• Participate in team meetings, trainings, and program improvement efforts.
• Communicate with internal teams to support coordinated services for participants.
• Complete other duties as assigned to support shelter operations and services to survivors.

Our Benefits Package Includes:

• Free virtual mental health counseling (for all employees + their families)
• Free telemedicine (for employees + enrolled family members)
• Free Vision Coverage for Employees
• 401(k) after 90 days + up to 4% employer match after 1 year
• Paid parental leave after 1 year of service
• Medical, dental (eligible first month after 30 days)
• HSA & FSA options
• Free basic life & AD&D insurance
• Free long-term disability
• Voluntary short-term disability
• Generous PTO: 168 hours to start (increases after 24 months)
• 11 paid holidays + 2 floating holidays
• Paid birthday off

EEO Statement: Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.