Centralized Support Specialist I

Job Description Healthcare Call Center Representative On-site Role in Tempe, AZ - M-F |$19.25 hour Highlights: M-F availability from 6a-8p Benefits of the role: Opportunity to get experience within the healthcare field Large, well known company with room for growth Necessary Experience/Skills: Minimum 1 year of high-volume contact center experience and minimum 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.) This experience must be within the last 4 years Average of 1 year of tenure Strong written and verbal communication skills, including impeccable phones manner Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously A day in the role: Inbound healthcare contact center representative role Managing phone and message inquiries from patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among members’ care partners like pharmacies, testing laboratories, specialists, and insurance Collaborate with providers and other operations team members to complete urgent tasks Use impeccable C-I-CARE in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr 6AM City, LLC