Security Officer FT

Security Guard

The role of the Security Guard is to provide professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements.

Through the employee's own efforts, the employee accomplishes the following essential functions:

1. Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.
2. Provide quality services and excellent customer service to employees, guests and clients of HPCDC.
3. Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive "tone of voice".
4. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.
5. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.
6. Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents.
7. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms.
8. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs.
9. Facilitate fire drills and provide assistance as needed during evacuation.
10. As needed, employ best practices for crowd control.
11. Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them.
12. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed.
13. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.
14. Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how.
15. Implement proactive and reactive safety procedures to prevent injuries of self and others.
16. Provide assistance to coworkers and request assistance as needed to prevent injuries.
17. Adhere to and enforce infection control procedures for communicable diseases and hazard communication.
18. Participate in all investigations as needed and including into employee misconduct.
19. Perform other job duties and special projects assigned by management.

To perform the job successfully, an individual demonstrates the following competencies:

1. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict.
2. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments.
3. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.
4. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety.
5. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes.
6. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects.
7. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.
8. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
9. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others.
10. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values.

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

1. Minimum Required Education & Experience: HS Diploma or GED required. NYS Security Guard License Fire Guard for Shelters (f02). CPR/ First Aid Certification Annual 8 Hr certification
2. Preferred Education & Experience: Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. CPR / First Aid Certification French / Spanish speaking.
3. Computer Skills: Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence.

General Working Hours: Shifts vary and may change to include overnight shifts, days, evenings and weekends.

Working From Home: All essential functions of this job cannot be completed working from home.

Travel: May be required to travel about 5% of the time to purchase items or to attend a training.

Physical Requirements:

1. Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion.
2. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
3. Kneeling: Bending legs at knee to come to a rest on knee or knees.
4. Crouching: Bending the body downward and forward by bending leg and spine.
5. Reaching . Extending hand(s) and arm(s) in any direction.
6. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another.
7. Standing: Remaining upright on the feet, particularly for sustained periods of time.
8. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position.
9. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops.
10. Grasping: Applying pressure to an object with the fingers and palm.
11. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
12. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
13. Feeling. Must be able to perceive attributes of objects, such as size, shape,