Helpdesk Support Technician

Location: Lawrence, PA (Primary) - supporting remote sites in various locations across the US. Periodic travel to provide onsite support. About the Role We're looking for a Helpdesk Support Technician to provide first- and second-line technical support across our organization. You'll be the go-to person for day-to-day end-user issues - hardware, software, accounts, and connectivity - while working closely with our IT staff on larger infrastructure projects. This is a great role for someone who wants hands‑on exposure to modern Microsoft 365 cloud administration and enterprise network environments in a manufacturing/warehouse setting. What You'll Do Provide first-line support for end users across all six divisions via ticketing system, phone, and in-person, resolving hardware, software, and connectivity issues Manage user accounts, licensing, and access in Microsoft 365 and Entra ID (password resets, MFA enrollment, group/license assignments) Support and troubleshoot Windows 11 desktops and laptops, including imaging, patching, and application deployment Assist with device enrollment, compliance policies, and app deployment through Microsoft Intune Perform basic network troubleshooting (Wi‑Fi connectivity, switch port issues, VPN client access) and elevate complex issues Support printers, scanners, and peripheral hardware across office and warehouse environments Phone and tablet setups for employees with company devices Set up new hire workstations and process offboarding for departing employees Maintain accurate documentation of issues, resolutions, and IT assets in the ticketing/knowledge base system Assist with basic AV/conference room support (Teams Rooms, displays, microphones) Travel occasionally to Phoenix, McSherrystown, and Pittsburgh sites as needed for on‑site support and project work What You Bring 1–3 years of experience in a helpdesk, desktop support, or IT support role Working knowledge of Windows 11 and general PC hardware troubleshooting Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) from an end‑user and basic admin perspective Exposure to Active Directory / Entra ID user and group management Comfortable troubleshooting basic network connectivity issues (Wi‑Fi, wired, VPN) Strong communication skills – comfortable explaining technical issues to non‑technical staff Ability to prioritize and manage a ticket queue across multiple sites Valid driver's license (occasional site travel required) Nice to Have Experience with Microsoft Intune or another MDM platform Experience supporting a manufacturing, warehouse, or multi‑site environment CompTIA A+, Network+, or Microsoft certifications Why Join Us You'll get hands‑on exposure to a growing multi‑site IT environment, work directly with an experienced IT administrator, and have room to grow into more advanced systems administration and network engineering responsibilities over time. #J-18808-Ljbffr Allegheny Millwork