IT Business Analyst

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary

The IT Business Analyst works with a cross-functional team in optimization of application capabilities & business processes. This role provides business analysis and project/product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).

Essential Functions

• Influence requirements for new application features and enhancements that are consistent with strategic priorities.

• Participates in the design process to ensure it supports business requirements and an optimized user experience.

• Capture requirements for a moderately complex system and/or multiple systems; understands the SDLC and its impact on deliverables.

• Translate business requirements into technical requirements and convey with appropriate level of detail to the development team.

• Broaden expertise of the business and work with technical and business teams to support business objectives.

• Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.

• Understands security, risk management, and IT process principles and escalate to appropriate team(s) as needed.

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree or equivalent experience (preferred)

Work Experience

• 3+ years of relevant experience (required)

Required Skills

• 2-3 years of experience working as a Business System Analyst or related IT roles

• Analytical skills

• Must be able to familiarize with and be hands on with the software application platform(s)

• Must be able to familiarize and understand technical implementation of the software application platform(s) and bridge the gap between business and technology

• Ability to work in a group/team setting.

• Takes accountability/responsibility for tasks and actions

• Written and verbal communication skills

• Strong collaboration skills and team player with positive attitude

• Familiar with Agile, Scaled Agile Framework and Waterfall concepts

• Familiarity with technical integration patterns including real time, batch integration patterns

• Agile tools proficiency JIRA, confluence and the like.

• Business Analysis deliverable in the form of use cases, process flows, data mapping documentation

• Must be driven to deliver quality and have attention to detail

Preferred Skills

• Experience in Financial Risk Management, Risk Ratings.

• Experience with Agile methodology

• Experience using JIRA and Confluence

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/31/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io.

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.