Customer Experience (CX) consultant

KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries. STANDARD FORMAT FOR ALL JOB POSTINGS Job Title: Customer Experience (CX) consultant Location: DFW, TX Duration: 6 Months Job Description: The Consultant must possess the following qualifications and experience: • Demonstrated experience in aviation operations, airport operations centers and irregular operations. • Proven track record implementing customer experience frameworks in operational environments. • Expertise in change management, process design, and frontline coaching. • Strong facilitation and communication skills, particularly in high-stakes operational settings. • Previous experience as a Department Head in an airline or an airport operations center (2 years of experience) • Previous experience in airline operations, customer experience management and airline human resource management (minimum 15 years of airline operations and customer experience management; minimum 5 years of airline human resource management) • Previous experience as a frontline employee and manager in an airline (minimum 5 years of frontline employee and manager experience) • Experience leading continuous improvement and project management office at an airline (minimum 15 years of continuous improvement and PMO leadership experience) • Previous experience working at a major airport with more than 100 daily flights (minimum 5 years of experience working at major airports with more than 100 daily flights) • Certified Customer Experience Professional (CCXP) • Certified Project Management Professional (PMP) At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information, please visit us at Benefits: Free Healthcare Insurance Vision and Dental Insurance 401(k) Retirement Plan Free Life Insurance Sick Time Off Achieve your Kaizen by clicking here. A unique and exclusive talent community supported by Kaygen, that includes programs like: Certifications Mentorship Program Referrals Family and Wellness benefits Continuous Growth and Career Development