Customer Relations Representative

Department: Client Relations

Position: Customer Service Representative

Job Type: Full Time

Job Description:

We are hiring a Client Relations Representative to establish and maintain quality assurance and high-quality customer service for our accounts within the Promotional Product industry. As a Client Relations Representative, your duties and responsibilities would include:

• Providing optimal customer service to our customers via phone and email
• Administer accurate, valid, and complete information by using the right tools/methods to build relationships and generate sales within the company.
• Follow procedures, guidelines, and policies.
• Assist our Inside Sales Representatives in monitoring accounts with proactive follow-ups on their orders when needed.

Requirements:

• High School diploma, general degree, or equivalent.
• Proficient in handling medium to high call and email volume.
• Experience working in Customer Service.
• Strong follow-up and follow-through skills.
• Advanced multi-tasking and time management skills.
• Excellent communication and presentation skills.
• Basic order/data entry skills are a plus.
• Competency in Google Suite (Sheets, Docs, Gmail, etc.).
• Energetic and lively personality.
• Bilingual is a plus, but not mandatory.