INSURANCE NETWORK NAVIGATOR, PATIENT FINANCIAL SERVICES

#BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. Job is remote. FTE: 1. Standard Hours: 40.00. Shift: Monday - Friday 8am-4:30pm. No holidays. Job Summary The Insurance Network Navigator is a dedicated member of the Patient Financial Services team that is responsible for a large patient base. The role of the Insurance Network Navigator is to provide overall guidance to the patient as it relates to non-contracted insurance benefits and potential financial obligation knowledge. The Navigator redirects patients with out-of-network insurance to their in‑network facilities/providers. The role stresses customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, Managed Care, and other department personnel to address financial responsibilities. Experience Knowledge of insurance benefits such as deductibles, coinsurance, co‑payments, and overall insurance out‑of‑pocket costs. Three years’ experience in patient navigation, financial counseling, case management, managed care, or a health insurance payor environment is required. Experience in a patient financial healthcare setting, exemplary customer service skills, and experience in healthcare/revenue cycle functions. Education High School diploma or GED required. Associate Degree preferred. Licensure State of Wisconsin and Federal Certified Application Counselor Designation preferred. Special Skills High degree of organizational skills and excellent communication skills; ability to work independently and take programmatic initiative. Experience with Microsoft Word, Excel, and other software. Experience using computerized billing systems in a service industry. Compensation, Benefits & Perks Pay is expected to be between $23.20 and $34.34 per hour, based on experience. Paid time off Growth opportunity - Career Pathways & Career Tuition Assistance, CEU opportunities Academic partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, View email address on click.appcast.io, Moving Assistance, Discounts on gym memberships, travel and other work life benefits About the Employer The Froedtert & MCW health network includes ten hospitals, nearly 2,000 physicians, and more than 45 health centers and clinics drawing patients from throughout the Midwest and the nation. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at View phone number on click.appcast.io. We maintain a drug-free workplace and perform pre‑employment substance abuse testing. During the application and interview process, if you have a need that requires an accommodation, please contact us at View phone number on click.appcast.io. We will attempt to fulfill all reasonable accommodation requests. #J-18808-Ljbffr Froedtert Health