PAT FIN SRV REP-CUST RECEPTION, PATIENT FINANCIAL SERVICES

Job Details Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. Job Type: On-site. Full-Time Equivalent (FTE): 1.0. Standard Hours: 40.00. Shift: Monday – Friday, 8:00 am – 4:30 pm. Job Summary Responsible for answering all incoming patient and other phone calls to the Patient Financial Services Department, responding to billing inquiries, clearly explaining charges, payments, account balance, and account status with a focus on first‑call resolution, directing callers to appropriate resources, providing itemized billing statements, sorting and distributing mail, and scanning correspondence. Experience A minimum of 1 year of experience billing for medical care/service is required. EPIC knowledge is preferred. Education High School diploma or equivalent is preferred. Training Additional training in communication skills is required. Special Skills Excellent customer service, interpersonal, and organizational skills. Excellent oral and written communication skills. Ability to listen empathetically. Ability to logically and accurately organize details. Ability to manage multiple tasks efficiently. Strong problem‑solving skills, basic math skills, and knowledge of general accounting principles. Ability to maintain confidentiality of sensitive information. Broad knowledge of health‑care business office practices and principles. Knowledge of medical and insurance terminology (CPT, ICD, and billing forms UB‑1500). EPIC experience preferred. Perks & Benefits Paid time off Growth opportunities – Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan – 403(b) Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Program, Adoption Assistance, Healthy Contributions, View email address on click.appcast.io, Moving Assistance, Discounts on gym memberships, travel, and other work‑life benefits available Equal Opportunity Employer We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages, and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at View phone number on click.appcast.io. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at View phone number on click.appcast.io. We will attempt to fulfill all reasonable accommodation requests. #J-18808-Ljbffr Froedtert Health