Engagement Specialist

Job Description

Job Description

Lifeline Connections is a community-based behavioral health organization that specializes in providing confidential and compassionate care to individuals who experience substance use and/or mental health conditions.

Our Vision - As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole-person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.

Our Mission - Through superior customer service, high quality programs, and well-trained and dedicated staff, we inspire hope and support lifesaving changes for people affected by substance use and mental health conditions.

MAJOR DUTIES: The Engagement Specialist works under the supervision of the Team Lead Program Director. The specialist provides outreach and engagement services with the purpose of increasing referrals and participant engagement in the Outpatient Competency Restoration Program (OCRP). This position provides clinical services to agency patients. In providing these services, the incumbent performs the following duties independently:

1. Co-outreach with forensic navigators to potential OCRP enrollees in jails and the communities to build rapport, explain OCRP services, and reduce barriers to OCRP enrollment;
2. Attend court with enrollees and, when requested, provide information about the contractor's program and resources;
3. Provide outreach to OCRP enrollees in the community as they begin the program and if they disengage from services in order to re-engage and encourage completion of OCRP;
4. Identify barriers to client attending and addressing them (i.e., different day/time, lack of transportation, etc.);
5. Support with transportation of clients;
6. Assess and evaluate client needs, strengths, goals and resources;
7. Collaborate with system partners to include FHARPS, FPATH and the DSHS forensic navigators;
8. Conduct presentations on OCRP process and services to courts or other legal system partners;
9. As appropriate and when needed, facilitate group activities or individual treatment sessions to address specific Barriers to Competency and to assist the client with the following: Courtroom Knowledge and Understanding, Optimal Symptom Management, Relaxation and Coping Skills, and Effective Communication (with attorneys and others in the court system), through utilization of the CORE modules and other treatment modules embedded within the Breaking Barriers Competency Restoration Program;
10. Other tasks as approved by the program director toward the goal of increasing referrals and participant engagement; 

REQUIREMENTS OF THE POSITION:

1. Bachelor’s degree in a social field required;
2. Experience working in the behavioral health field or criminal justice system with adults preferred;
3. Obtain and maintain a Washington State agency affiliated counselor credential;
4. Willing to be trained as a Subject Matter Expert in Breaking Barriers Competency Restoration Program;
5. Current unencumbered driver license and proof of car insurance;
6. Good verbal and written communication skills;
7. Great attendance;
8. Ability to work well with others.

Salary: $19.40 - 20.44/hr DOE

Application Process:
To apply electronically for this position, please click "Apply Now" or visit our ADP career center . For more information on this and other positions, please visit our website at

The Benefits:

Lifeline Connections strives to be an employer of choice by offering regular and full-time employees a robust and highly competitive benefits package designed to support both personal and family well-being. Our comprehensive benefits include multiple options for medical, dental, and vision coverage for employees and their eligible dependents.

In addition, Lifeline Connections provides employer-paid Short Term Disability, Long Term Disability, and Life Insurance , along with access to supplemental coverage options. Full-time employees and eligible part-time employees may also enroll in our 401(k) retirement plan , helping support long-term financial wellness.

Beyond benefits coverage, Lifeline Connections is proud to offer generous paid time off . Both full-time and part-time employees earn PTO at competitive accrual rates that increase with years of service , allowing for meaningful time away from work. Employees also receive paid holidays and personal holidays , reinforcing our commitment to work-life balance and employee well-being.

Send us your resume and let's talk about you joining our team!