Customer Support Specialist

Champion Window - Customer Support Specialist

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a remote position - on-site position.

Pay range: $19.00 to $21.00 per hour

Responsibilities

Answer incoming customer experience support concerns including promptly returning messages via phone, text and email

Make outbound calls to customers to provide updates on installation and service status

Schedule warranty appointments for the Service Department

Enter and maintain all customer records and job-related information into CRM Database

Provide work orders to Service Measure Tech daily

Audit orders for accuracy after confirmation is uploaded

Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting

Provide support for PSG/CSC for assigned division(s)

Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution

Process electronic credit card and check payments

Assist with receiving product(s) in CRM Database and/or F&O

Support division(s) in Accounts Receivable collections and management

Other duties as assigned

Qualifications

High school diploma or GED equivalent

5 year's customer support experience preferred

Experience in the home improvement industry a plus

Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

Excellent work ethic, solid attendance record and attention to detail

Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

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