Service Desk Support Analyst

ITProFound Inc

Job Description
We do have a job opening for Service Desk Support Analyst for our direct client State of MN. The position details are given below:

Job Details:

Job Title: 3828 Service Desk Support Analyst

Client: State of MN

Duration: 12 months+ extension

Location: Minnesota, US

Type: Onsite

Job Description:
Minimum Qualifications

High school diploma/GED with four (4) years' experience in Technical Support roles

An Associates degree substitutes for 2 years of experience
A Bachelor's degree substitutes for 4 years of experience

Desired Skills

Knowledge of computer hardware, software, and mobile device components.
Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.
Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
Knowledge of Active Directory, Group Policy, and endpoint security tools.
Knowledge of ITIL best practices for incident and asset management.
Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.
Skilled in prioritizing and resolving service tickets efficiently.
Skilled in communication and collaboration with users, technical staff, and management.
Skilled in analyzing and identifying trends or root causes of recurring technical issues.
Ability to identify potential IT security-related situations.
Ability to deliver high-quality, customer-focused technical support.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Ability to adapt to evolving technologies and organizational needs.

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Vacancy posted 1 day ago

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