Business Systems Specialist (Part-Time) - QMS

Business Systems Specialist IRequired Skills & Experience• 3–5+ years of experience in documentation, process coordination, or business systems support • Strong verbal and written communication skills with ability to work across multiple stakeholders • Experience supporting process documentation, SOPs, or technical documentation • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) • Intermediate Excel skills (VLOOKUPs, pivot tables, formulas, data tracking) • Experience managing trackers, action items, or workflow tools in a structured environment • Experience with systems such as SAP, EDRS, or similar document/workflow tools • Strong organizational skills with ability to manage multiple priorities simultaneously • Proactive mindset with strong follow-through on tasks and issuesNice to Have Skills & Experience• Prior utility industry experience (ideally PG&E) • Experience with Visio or process flow diagramming tools • Exposure to process improvement, QA/QC, or operational efficiency initiatives • Experience supporting training materials or user enablement programs • Familiarity with SharePoint or controlled document repositoriesJob DescriptionThis is a part time role (~10hrs/week)Duration: 15-month contract - possible extension Location: Hybrid (San Ramon/Oakland, CA) Insight Global Consulting is seeking a Business Systems Specialist I to support a large-scale utility client's Asset Knowledge Management (AKM) and electric mapping initiatives. This individual will play a key role in supporting process improvement, documentation development, and program coordination across As-Built and Request for Work workflows. This candidate will partner closely with process leads and stakeholders to ensure workflows are clearly documented, trackers are maintained, and issues are proactively managed. Responsibilities include supporting technical documentation, coordinating meetings and communications, updating reporting inputs, and assisting with training and process improvement initiatives. The ideal candidate thrives in a fast-paced, highly regulated environment and is comfortable managing multiple workstreams while driving organization, clarity, and consistency across program activities. This is a highly collaborative role offering exposure to enterprise-scale process transformation, documentation governance, and operational improvement efforts within a critical infrastructure environment.Day-to-Day:Review current training programs and identify gaps or required updates aligned to evolving processesRevise training materials to reflect approved process and documentation changesPrepare and update user-facing training content, including presentations, guides, and reference materialsSupport development and organization of training support materials (job aids, exercises, documentation)Assist in coordinating and supporting training sessions, including logistics and material preparationSupport delivery of training sessions, including facilitation assistance and follow-upCapture and document training feedback from participants and stakeholdersTrack feedback trends and support continuous improvement of training content and delivery methodsPartner with documentation teams to ensure training aligns with the most current approved procedures Insight Global