Customer Success Manager

Join IntervalaBuild what powers tomorrow—join Intervala, where advanced electronics manufacturing meets innovation, precision, and purpose.Turn Customer Opportunities into Business Success!Are you detail-oriented, customer-focused, and thrive in a fast-paced manufacturing environment? We're looking for a Customer Success Manager to play a key role in supporting our customers by preparing accurate, competitive quotes and guiding customer orders from inquiry through delivery.If you enjoy solving problems, collaborating with cross-functional teams, and building lasting customer relationships, we'd love to meet you.What You'll DoPrepare and manage customer quotations by reviewing RFQs/RFPs, gathering pricing, and coordinating with Engineering, Purchasing, and Operations.Serve as the primary point of contact for assigned customer accounts, providing exceptional service and timely communication.Manage customer orders throughout the entire lifecycle—from initial inquiry through production and delivery.Communicate order status, pricing, lead times, product availability, and shipping updates.Partner with Engineering, Planning, Production, and Sourcing to ensure accurate quotes and successful order execution.Track quote activity, turnaround time, and conversion rates to support business growth.Resolve customer issues, expedite orders, and identify solutions to meet customer needs.Maintain accurate customer records and documentation within ERP systems.Build strong, long-term customer relationships while supporting company growth.What We're Looking ForExcellent communication and customer service skills.Strong organizational skills with exceptional attention to detail.Ability to manage multiple priorities in a deadline-driven environment.Problem-solving mindset with strong analytical skills.Experience working collaboratively across multiple departments.Proficiency with Microsoft Office, especially Excel and Outlook.Experience with ERP/MRP systems is preferred.Preferred ExperienceCustomer quoting, estimating, or proposal preparation.Order management or customer account management.Manufacturing or Electronics Manufacturing Services (EMS) experience is a plus.Understanding of inventory management or supply chain concepts.QualificationsBachelor's degree preferred, orAssociate's degree with relevant experience, orHigh school diploma/GED with 3–5 years of related professional experience.Why You'll Love Working HereCompetitive pay and great benefits—including medical, dental, vision, 401(k), and paid time offBe part of a company that's growing, changing, and full of new opportunitiesA supportive, team-focused culture where your ideas matterMeaningful work that impacts industries making a difference in the worldIntervala utilizes and/or develops certain technologies which are subject to the U.S. Export Administration Regulations (EAR) or the U.S. International Traffic in Arms Regulations (ITAR).Intervala is required to verify the status of all employees to determine whether each employee is a U.S. Person or a Foreign Person for the purposes of determining if an export authorization is required to approve an employee's access to export-controlled items, not as a condition for hire.Equal Opportunity Employer Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.