Field Service Engineer

KLA Services Team PositionKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications1. (Installation) Exercise independent judgement within broadly defined practices and policies in selecting unique methods, techniques and evaluation criteria in obtaining results. Work with service engineer from Tier1/Tier 2, to oversee the whole deliverables and process.2. (Tech Problem Solving) Lead to evaluate, analyze, diagnose and troubleshoot technical equipment problems related to installation. Lead the end-to-end troubleshooting and repair of complex system-level problems, orchestrating collaboration with factory experts to proactively resolve issues and drive system root cause rectification. Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Identifies and creates BPs (Best Known Practices) and BKMs (Best Know Method). Lead install escalations and drive creation and execution of POAs for complex issues.3. (Reporting) Prepare field service reports and daily passdowns on Installation progress and non-conformances ensuring consistency and accuracy. Drive post-activity Quality Feedback Report by implementing BKMs (Best-Known Method).4. (Mentoring) Mentor junior engineers. Provide guidance and technical assistance at customer sites. Develop complex POAs (Plan Of Action) for unique issues. Provide phone, email, and on-site support and attend technical call for other PIEs.5. (Upgrade & Relocation) Perform model change upgrades to fielded systems independently. Identify and develop new process and procedures for installation and upgrade working directly with PLC/NPI engineers. Lead involvement in new product development and pre-release testing.6. (Travel) Establish and maintain readiness for obtaining all necessary international travel documents and managing personal lives to support extended travel assignments. Provide guidance on managing personal finance to prevent disruption to scheduled activities and promote operationally continuity.7. (Training) Provide OJT, coaching, and mentoring to all junior engineers. Share BKM, Best practice, and knowledge.Minimum QualificationsDoctorate (Academic) Degree and related work experience of 5 years; Master's Level Degree and related work experience of 8 years; Bachelor's Level Degree and related work experience of 12 yearsBase Pay Range: $45.92 - $78.08 Per HourKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.