Customer Service Agent

Customer Service Agent

Stepp's Towing and Heavy Transport is seeking a customer-focused individual to join our team as a Customer Service Agent. As the first point of contact for our clients, the Customer Service Agent is responsible for managing incoming calls, accurately processing and entering information into our dispatch software, and ensuring every customer interaction reflects our commitment to exceptional service. This position is critical to the smooth operation of our front-line services and requires a proactive approach to communication and problem-solving.

This is an on-site position. Candidates seeking remote work will not be considered. Applicants must be able to work the designated hours and successfully pass a drug test and background check.

Essential Functions

• Receive and promptly respond to emergency and non-emergency calls with professionalism and urgency.
• Collect and verify all necessary information, including customer contact details, vehicle location, drop-off address, vehicle details, and the nature of the service required.
• Accurately enter call information into the dispatch software system.
• Provide support to the Dispatcher Assistant when required, including performing their duties during absences as directed.

Key Behaviors

• Passionate, motivated, and open to growth and challenges.
• Proactively build customer relationships and provide thoughtful solutions.
• Maintain a professional appearance and represent Stepp's with pride.
• Strive for continuous improvement by embracing new tools and processes.
• Demonstrate respect toward co-workers and foster a positive team environment.
• Promote opportunities within the company and through referrals.

Required Skills and Qualifications

• Proven experience in data entry and customer service roles.
• Demonstrated ability to work effectively in high-pressure, stressful, or emergencies.
• Exceptional organizational and time-management abilities.
• Strong critical thinking and problem-solving skills.
• Ability to work collaboratively as part of a team.
• Excellent interpersonal and communication skills, both written and verbal.
• High school diploma or equivalent required.

Pay

• $17 - $18 / hour

Schedule

• 11:30 am - 8:00 pm Saturday, 2:30 pm - 11:00 pm Sunday, Monday, Tuesday, & Friday OFF: Wednesday & Thursday

Benefits

• 6 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
• Medical, Dental, and Vision coverage; Free Term Life Insurance
• Paid Time Off (accruals start on day 1; available after 90 days)
• 401(k) match up to 4%
• Regular pay increases and career development opportunities
• Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available

Drug-Free Workplace. Background check required. Stepp's Towing and Heavy Transport is an Equal Opportunity Employer. Military Veterans are encouraged to apply.