Front Desk Agent

Front Desk AgentWe are looking to add an upbeat Front Desk Agent to our team at The Francis Hotel to manage all aspects of hotel guest’s accommodation. You will welcome new guests, issue room keys, manage reservations and provide information about rooms, rates, amenities and all the things that bring people to Portland. This job will also include movement around the entire property to help assist in all areas of the operation.Benefits:Discounted hotel stays at Longfellow Hotel, The Francis, The Admirals Inn & Colonial InnDiscounted hotel stays at NEIRA propertiesDiscounts at Twinflower Cafe, Five of Clubs, and Astraea SpaContribution towards healthcareCareer AdvancementResponsibilities:Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates, and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsQualifications:Prior experience as a Hotel Front Desk Agent, Receptionist, or similar roleExperience with hotel reservations softwareCustomer service experienceExcellent communication and organizational skillsCompany Blurb:We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.