Customer Support Admin Full Time (William Hill LV)

Customer Support Admin

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.

BE HOLD! We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook employees, handling customer account requests, providing assistance to our betting kiosk operations and supporting our management team. This is an exciting opportunity to join the world's leading sports betting company.

How You Will Create the Extraordinary

Processing Player Rewards Accounts

Processing and Approving new accounts for our Mobile Betting App

Update Customer Accounts

Generate win/loss statements for customers

Researching lost ticket claims for customers

Process contest applications

Sending replacement rewards cards to customers

Researching Sports book cash discrepancies

Applying approved promotional rewards to customer accounts

Monitoring self-betting kiosk for underage individuals and banned patrons

Monitoring self-betting kiosk for issues. Requesting maintenance when required

Process Admin Support emails in a timely manner

Responsible for organization and filing of documents to be scanned.

Work in accordance with department policy & procedures to comply with gaming statutes and regulations.

Document retention removing account applications as per compliance

What You Will Need

1 + years Customer Support experience

Ability to type 35 words per minute

Ability to Multi-task

Work varied shifts, including nights, weekends and holidays

Good working knowledge of Microsoft Office including Outlook, Word & Excel

Must be able to work independently with minimal supervision

Must be confident in one's ability to assess situations and make informed decisions

Ability to work through high volume and stressful time periods.

Good interpersonal communication skills

Strong problem-solving skills

Ability to handle a diverse range of activities and effectively prioritize responsibilities

Additional Requirements:

Must be able to sit for extended periods of time

Must be able to lift, carry, pull or push 25lbs

Must be able to type for extended periods of time

Must be able to talk on the phone for extended periods of time

Must be able to write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries

This position will be exposed to sounds at 69 decibels

Regular attendance in the office

This position may be exposed to a smoke-filled environment

About Us

At Caesars Digital, We Don't Just Play the Game We Set the Standard.

As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Job Info

Job Identification 87971

Job Category Retail Sportsbook

Job Schedule Full time

Locations William Hill - R7 Office (On-site)