Customer Service Specialist

Customer Service Specialist San Francisco, California, United States $16.00 - 25.00 (US Dollar) This position is also open to candidates in Jacksonville Florida, Denver Colorado & Las Vegas Nevada. Job Type: Full-time Pay rate: $16 - $25 per hour Expected hours: 40 per week Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Vision insurance, Paid time off (PTO) Experience level: 2 years Shift: 8 hours, Day shift Weekly day range: Monday to Friday Work setting: Remote About the job Customer Service Specialist Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations. We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects. Key Responsibilities: Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services. Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team. Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback. Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports. Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary. Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies. Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution. Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence. Qualifications Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred. Experience: Previous experience in customer care, preferably within an engineering or technical environment. Skills: - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Proficient in Microsoft Office Suite and customer relationship management (CRM) software - Ability to understand and convey technical information - Problem-solving skills with a proactive attitude Why Join Us? - Competitive salary and benefits package - Opportunity to work with a dynamic and innovative team - Professional development and growth opportunities - Supportive and collaborative work environment