Director, NA Implementations (Hybrid - NYC)

About the Role Broadridge is searching for a Director of North America Implementations to lead the successful delivery of product and service implementations for clients, from initial planning through installation and final delivery. The role oversees all aspects of implementation for new services and platform conversions, managing resources, budgets, timelines, risks, and scope to ensure projects are delivered successfully and in alignment with client expectations. Responsibilities Lead the delivery of product and service implementations for clients from planning through final delivery. Oversee all aspects of implementation for new services and platform conversions for both new and existing clients. Manage resources, budgets, timelines, risks, and scope to ensure projects are delivered successfully. Ensure service level agreements (SLAs) and key performance indicators (KPIs) defined in client contracts are met or exceeded. Design and manage conversion plans based on client requirements, develop specifications, oversee testing, and secure client sign‑off. Prepare cost estimates and budgets, monitor project progress, investigate and resolve issues. Maintain strong control over schedules, risks, scope, and budgets. Serve as the key point of contact between client leadership and internal teams. Build and maintain strong client relationships, provide day‑to‑day guidance and support. Promote Broadridge’s capabilities by identifying opportunities for contract extensions and additional business. Lead teams responsible for setting up and installing technical systems, applications, and process solutions tied to client technology and business process engagements. Develop and implement policies and best practices for client installations, including access management, data mapping and transfer, process documentation, testing, troubleshooting, and client training. Collaborate closely with consulting, sales, and project management teams to develop implementation strategies and resource plans that anticipate client demand and workforce needs. Provide client feedback and market insight to product development and professional services teams to support continuous improvement of Broadridge’s products and services. Qualifications Demonstrated understanding and application of procedures, practices, and concepts within own discipline, with working knowledge of related disciplines. Deep understanding of how the discipline integrates within the broader function and contributes to organizational objectives. Proven ability to manage multiple related teams, establish priorities, and allocate resources effectively. Strong problem‑solving skills with the ability to identify and resolve complex technical, operational, and organizational issues. Experience driving business results within a sub‑function through support and funding of projects, products, services, or technologies, and developing policies and strategic plans. Ability to operate effectively within functional business plans and align team objectives with broader organizational goals. Strong influencing and communication skills, with the ability to build credibility and work effectively with internal and external stakeholders, including senior leaders. Compensation Salary range: $165,000 – $175,000. Bonus eligible. Benefits All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Equal Employment Opportunity Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. Disability Assistance If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)‑based tools, to help review and evaluate applications. All employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. #J-18808-Ljbffr Broadridge Financial Solutions