Manager, Service Ops

Manager, Service Operations

Otis Elevator Company is seeking a highly motivated Manager, Service Operations to join our Salt Lake City team. This is a hands-on leadership opportunity for an experienced elevator industry professional who enjoys developing field teams, managing service operations, strengthening customer relationships, and driving safe, high-quality performance.

In this role, you will lead a team of maintenance mechanics while overseeing daily elevator service operations, including route performance, labor, materials, field support, and customer needs.

On a typical day you will:

• Lead and support a team of maintenance mechanics across the assigned service territory.
• Promote a strong safety culture and reinforce safe work practices throughout field operations.
• Manage day-to-day elevator service and maintenance operations, including routes, labor, materials, schedules, and operational priorities.
• Coach, support, and develop field employees to promote strong team performance.
• Partner with customers to understand their needs, address concerns, and deliver a positive service experience.
• Monitor route efficiency, callbacks, repair activity, and service performance.
• Coordinate repair needs and follow through on completion.
• Provide operational and technical support to field teams.
• Balance multiple priorities across employees, customers, and field operations.
• Use business systems and technology to effectively manage service activities and communication.

What You Will Need to Be Successful:

• Elevator industry experience required, with at least 1–2 years of elevator knowledge or experience.
• High school education required; BA/BS degree preferred or equivalent relevant work experience
• Working knowledge of elevator terminology and industry operations.
• Strong communication, organization, and multitasking skills.
• Ability to effectively collaborate with field employees, customers, and business partners.
• Strong customer service and problem-solving skills.
• Comfort working across multiple programs, systems, and technology platforms.
• Ability to manage changing priorities in a fast-paced service environment.

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.