Project Manager

RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

About the Role

Strong project management is a key element of client success at RainFocus. Our Project Managers are the driving force behind complex, multi-stakeholder event technology implementations — owning client relationships, leading cross-functional project teams, and ensuring every engagement moves forward with clarity and momentum.

This is a pure project management role. You will not be responsible for any platform configuration or technical build work — that is handled by your team of dedicated solution consultants and architects. Your focus is entirely on leadership: managing timelines and risks, building strong client relationships, aligning stakeholders, and driving successful outcomes across a portfolio of concurrent projects.

Our clients are sophisticated, high-touch, and deeply invested in their events. That means you will be in daily communication across multiple channels, navigating scope conversations, managing competing priorities, and keeping complex projects on track even when requirements shift. It also means this work is genuinely meaningful — you will own the client relationship and see the direct impact of your leadership at every event.

Our Project Managers typically manage multiple client engagements simultaneously, with project cycles averaging 9–12 months. You will also take on projects mid-lifecycle as part of normal portfolio management — experience navigating mid-flight transitions is a strong asset.

This remote role can be located anywhere in the United States. Average travel is up to 15%, averaging 5–7 days per trip. Travel primarily involves being onsite at client events, which may include weekends, as well as post-event reviews and client-driven meetings.

How You Will Contribute

Planning

• Align with clients on key project milestones and maintain accountability to agreed timelines

• Build and maintain detailed project plans across a concurrent portfolio of client engagements

• Identify and manage dependencies, risks, and priorities across multiple work streams

• Coordinate internal teams to remove obstacles and keep deliverables on track

• Participate in pre-sales planning as a member of client account teams

• Identify and engage appropriate resources across client and RainFocus teams

Client Communication & Relationship Management

• Serve as the primary point of contact for clients throughout the project lifecycle

• Communicate formal weekly status updates to client and RainFocus stakeholders

• Communicate with event steering teams and executive-level committees

• Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build

• Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope

• Solicit feedback from clients and team members to drive prioritization

• Coordinate post-event reviews between client and RainFocus account team

• Surface decision points and escalations to stakeholders to remove obstacles

Change Management

• Provide change management support for first-year event clients

• Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology

• Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed

Project Controls

• Follow and deliver projects leveraging RainFocus best practice implementation process 

• Manage expectations, scope, and priorities of implementation

• Ensure that all project artifacts are captured and maintained

• Monitor and manage project financial performance against targets

Qualifications

• 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles

• Experience in project managing software implementations

• Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations

• Experience managing multiple concurrent projects or client engagements simultaneously

• Proficiency with project management tools; experience with Jira is a plus

• Strong written and verbal communication skills, including experience presenting to executive-level stakeholders

• Excellent interpersonal, organizational, analytical, and follow-up skills

• Working knowledge of Google Workspace and Microsoft Office suite

• Highly self-motivated with strong ownership mentality and consistent follow-through

• Highly detail oriented with proven ability to document systems and processes

Preferred Qualifications

• Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role

• Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement

• PMP certification or equivalent

• Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges

• Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities

• Ability to organize ambiguous situations into concrete deliverables and clear next steps

• Able to prioritize and manage competing deadlines across a concurrent project portfolio

• Strong team-player mentality — this team succeeds together

Location/Travel

This remote role can be located anywhere in the United States of America. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.

Why work at RainFocus?

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. 

As a member of the Project Management team, we have built something we are genuinely proud of on this team. Here is what you can expect when you join:

• A structured 8-week onboarding program designed to set you up for success before you take on your first client.

• A 12-week mentorship program pairing you with a tenured PM who will support your transition into the role.

• Managers who are deeply invested in their team members as people — not just producers. Our team satisfaction scores have risen consecutively across each of our last three company-wide surveys.

• A team culture built on open feedback and shared ownership. Our processes, tools, and initiatives are regularly shaped by PM input through focus groups and direct feedback channels.

• The opportunity to make a visible impact — on your clients, on major events that reach thousands of attendees, and on a team that is actively building something better.

• Competitive salaries and benefits, 401k, generous PTO, and a remote-first work environment.