Part Time Operations Coordinator

Job Description

Job Description

ROLE DESCRIPTION

The Logistics & Operations Coordinator is the operational backbone of Wesper’s fulfillment and logistics function, working directly alongside the Logistics Manager on a small, high-ownership team. This role is primarily focused on managing day-to-day 3PL communication, ensuring order accuracy across two daily push cycles, coordinating returns and RMA processing, and maintaining precise inventory records. The right person is hands-on, detail-oriented, and comfortable operating across multiple systems in a fast-paced environment.

This role will work approximately 20 hours per week with core working hours of 9:30-1:30 pm ET
This is a remote first role, with occasional travel required to our Long Island City facility.

WHAT YOU WILL BRING

• Attention to detail catching order discrepancies before they ship 
• 3PL fluency: you've worked with third-party logistics partners and know how to communicate clearly across email and WMS ticketing systems.
• Warehouse and inventory experience,  you've managed incoming and outgoing orders and kept inventory records accurate across systems.
• Hands-on returns inspection, comfortable physically receiving, inspecting, and logging returned or damaged units one by one.
• Quality mindset 
• Deadline discipline you've worked in environments with hard daily cutoffs

RESPONSIBILITIES

Order Verification

• Verify all outbound orders for accuracy, including product type, quantity, and destination.
• Identify and correct discrepancies before shipment.
• Communicate order issues promptly with sales, operations, and warehouse teams.

3PL Communication & Coordination

• Liaise with third-party logistics (3PL) partners to manage inbound/outbound shipments and returns.
• Communicate shipment instructions and schedules clearly to ensure accuracy and timeliness.
• Track shipments, handle delivery exceptions, and ensure smooth warehouse-to-3PL coordination.

Inventory Management

• Maintain accurate and up-to-date inventory records in the warehouse management system.
• Support regular stock counts, cycle counts, and reconciliation activities.
• Coordinate stock movement related to RMA, refabrication, and order fulfillment.
• Work closely with the Warehouse Manager to identify and resolve inventory discrepancies.

Refabrication Coordination

• Conduct hands-on inspection and sorting of returned or defective units as part of the RMA workflow.
• Coordinate with production and quality teams to ensure timely completion of repair or rework tasks.
• Verify all refabricated units meet quality standards before re-shipment.

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred — or equivalent work experience
• 1-2+ years of experience in logistics coordination, warehouse operations, or order management.
• Hands-on experience working with 3PL partners, including day-to-day communication and WMS ticket management.
• Proficiency in Excel or Google Sheets for logging, tracking, and reconciliation tasks.
• Strong attention to detail comfortable catching and correcting order discrepancies before they escalate.
• Excellent written communication skills; the majority of 3PL coordination is conducted via email.
• Clear communicator with the ability to work cross-functionally
• Comfortable working independently in a fast-paced, remote environment
• Ability to manage multiple daily deadlines (order push cycles) and shifting priorities.
• Remote first but able to reliably commute to Long Island City, NY as needed

BONUS ITEMS

• Experience with CRM/ERP in an operations context.

OUR TEAM - Built for Good
We pride ourselves on transparent communication— open discussion is critical to our performance and is how we continue to grow. We focus on accountability, humility, and constant learning. We believe in finding a better way through the use of data and attention to detail. We work towards making sleep medicine easy and we do it for our users. 

COMPENSATION & BENEFITS

The rate range for this position is $17-$18 hour This range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include and not limited to: Candidate experience, qualification, and internal equity of the team.

• Competitive salary
• Global team
• Friendly, nerdy coworkers
• Daily stand-ups and open door policy
• Encouragement to pursue initiatives
• Flexible paid time off
• Casual dress
• Support for personal development 
• Referral bonuses

ABOUT WESPER
Mission driven startup aiming to make accurate sleep testing more convenient, affordable, and accessible.
Sleep disorders are a hidden epidemic which reduces quality and length of life for more than 10% of the population. The difficulty in diagnosing and monitoring sleep conditions is a major obstacle to the health of 100Ms of people worldwide.
Wesper is transforming the sleep industry by shrinking an entire sleep lab to a single wearable patch, helping millions live better, longer lives. Our platform delivers consumer comfort with clinical performance by using cutting-edge sensor design, a cloud-native suite of state-of-the-art algorithms and a sleek mobile app, creating a seamless experience for both patient and doctor.

Please submit an online application only, our customer support team is unable to answer questions about the role.  

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