Vehicle Operations Support Specialist II

This position oversees vehicle reconditioning, including wholesale and retail, through the reconditioning market center. The Vehicle Operations Support Specialist monitors and communicates all reconditioning activities, manages client expectations, and verifies that required information, paperwork, and data entry are accurate. Job Responsibilities Perform various clerical and administrative duties relating to vehicle recon fulfillment, meeting all clients' SLAs Maintain client account agreements, vehicle files, records of the completion of reconditioning work, and other required information. Create, maintain, and audit accurate charges for reconditioning fees related to vehicles processed. Analyze and manage clients’ reports and vehicle throughput via daily report/query capabilities. Perform data entry and verify that customer vehicle information is accurately recorded in the system. Respond to client and corporate inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems. Receive vehicle and registration information from clients interested in reconditioning services. Enter all pertinent information into software applications, AS400, and RPP, and approved work requested by the client. Utilize the AS400/VCF/RPP systems to monitor and track vehicle repairs. Communicate with Recon Shop management and posting & procurement to meet client SLAs Monitor vehicles through the reconditioning fulfillment process to ensure timeline commitment is met. Review completed work, ensuring clients' tracking and processing are achieved and/or exceeded. Work with finance/local management to ensure customers are charged accurately. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. Qualifications High School Diploma or equivalent 2 years of clerical or administrative support experience Valid driver’s license and safe driving record. Excellent communication and organizational skills. Advanced computer software skills necessary. Must be able to use general office equipment (i.e., copier, fax machine, etc.). Ability to perform repetitive data entry tasks and manual dexterity. Vision abilities required include close, distance, and depth perception. Ability to sit or stand for prolonged periods of time. Regularly required to stand, walk, reach, talk, and hear. Frequently required to stoop, kneel, crouch, bend, squat, and

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